The information on this page refers to License Statistics v6.24 and newer, which changed "LDAP" labels to the generic label "User Directory." If you are using a version previous to v6.24, see documentation for previous versions.

How does License Statistics run?

License Statistics runs as a service on Windows and as a daemon on Linux.

For more information, see Running License Statistics.

What is the difference between License Statistics realtime, imported, and end-user usage reporting?

Imported usage reporting lets you import and review log files from a number of license servers, whereas realtime usage reporting allows you to collect realtime data from the license server at regular, configurable time intervals. End user monitoring lets you see usage information received directly from an Agent installed on end user hosts, which gathers data and sends it back to the License Statistics server for further processing.

Since imported usage reporting doesn't require a connection to the license server, it can be used for:

  • Billing purposes, where the license servers are at the customer's site and License Statistics software is at the vendor's site, making this feature especially helpful for companies that do back-billing or pay-per-use billing.
  • Analyzing data from remote license servers in departments that run on separate networks.

For more information, see License Statistics Overview.

How much does License Statistics cost?

License Statistics costs are dependent on many factors. For general information about License Statistics licensing, see Licensing. For full pricing details, please contact X-Formation sales.

Is License Statistics license usage data reliable?

With License Statistics, you can import existing data from a number of supported log files, including FlexNet (encrypted) report logs. The imported data is 100% accurate and can be used for reliable billing.

License Statistics in real-time mode uses data sampling to gather statistics, which will have small inaccuracies. However, over time, you can easily see a trend, and for most real applications (where users use the application for hours), the results average out. So, while License Statistics' data sampling method is not strictly speaking 100% accurate, it provides real-time reporting and flexibility, and can be run on virtually any license manager.

Can I install the License Statistics on a Linux machine and view results on a Windows machine?

You can access all License Statistics data for all monitored applications from an online, easy-to-use UI.

Running an SQL query on the License Statistics database

You can obtain custom reports of license usage information by running a SQL query on the License Statistics database, using either the License Statistics UI or a command line.

For more information, see Generating custom SQL reports.

What should I do if my maximum user count is exceeded?

For general information about License Statistics licensing, see Licensing. Please contact X-Formation sales to upgrade your License Statistics license if you need to monitor more users. 

Why does the Min Used column on the Usage Per Feature report show value greater than 0 although the Hours Used column does not show 24 hours?

The Min Used column describes the minimum number of used licenses for the feature used in a particular time period.

The value shown by this column depends on the usage data gathered from the license server; therefore, it can be 0 even though the value shown in the Hours Used column is equal or greater than 24 hours. This column can also show a value other than 0 which indicates that the license server was not able to gather proper usage data over 24 hours without interruption; for example, the server was unreachable, disabled, or there were problems with gathering data.

This situation can be illustrated by the following examples:

  1. The license server was gathering proper usage data over 24 hours, during which time the user was using 2 licenses on different hosts for 6 hours, and no license was used for the rest of the day, i.e. for 12 hours. In this situation the Min Used value is 0 although the Used Time is calculated as follows: 2 * 12 hours = 24 hours.
  2. The user started the license server at 9 pm and he was using 1 license for 3 hours that remained till the end of the day. The Used Hours value is 3 hours and the Min Used value is 1.

Note that the Min Used column appears in the Feature Usage History and Usage Per Feature reports.

Does License Statistics require an internet connection to run?

License Statistics does not require an internet connection to run. However, it is important to note that an internet connection is required to activate a License Statistics license. You can activate a License Statistics license on a machine other than the machine where License Statistics is installed. Also note that a stable network connection is required between the client machine, on which License Statistics runs, and the license server, which delivers the license usage data to the client.

For more information, see Introduction.

Does the "Maintenance expires" message mean that my software will expire?

The following informational message appears when the maintenance agreement for License Statistics is close to expiration:

"Maintenance expires in (x) days! Please contact your reseller for renewal today!"

Why you should renew your software maintenance

There are many important benefits to keeping your X-Formation software maintenance up to date. 

All perpetual licenses include 1 year of updates and support (any licenses purchased after the original purchase are added to your current maintenance plan). After the first year, maintenance is available for just 25% of the current, regular (non-discounted) price. This is a significant savings over allowing maintenance to lapse and then repurchasing the software at a later date.

Renewing your software maintenance gives you continued access to the best product support in the industry, which includes:

Most importantly, you’ll continue to have uninterrupted access to new versions of the software as they’re released. We’re constantly improving our products, based directly on feedback from customers like you, so you won’t want to miss out on our upcoming releases. (Note that your maintenance must be up to date to purchase any add-on software product.)

Why can't I use port 80 for the License Statistics server under Linux?

For Linux, you can use port 80 for the License Statistics server only if you have root privileges.

See HTTP Server configuration for more information.

How does License Statistics report usage for multiple time zones?

While monitoring license servers in varying time zones, License Statistics uses the local time zone of the license server for all the statistics it collects.

See Timezone troubleshooting page for more information.

Does License Statistics decrypt FLEXlm/FlexNet report log files to generate statistics?

License Statistics decrypts FLEXlm/FlexNet log files. However, there are limitations for importing data using the trial version of License Statistics.

For more information, see FLEXlm and FlexNet.

Can I monitor applications on more than one server?

You can monitor applications running on any number of servers; however, License Statistics can be installed on only one server.

What type of license usage information does License Statistics offer?

See Viewing feature details and Viewing usage reports for information about the license usage information provided by License Statistics.

How do I renew my software?

There is no need to contact us regarding your software renewal. When your X-Formation software product is nearing expiration, we'll send you an automatically generated email with a Proforma invoice for license renewal.

  • For 60-day payment terms, the renewal invoice will be sent to you 90 days prior to the software expiration date.
  • For 30-day payment terms, the renewal invoice will be sent to you 60 days prior to the software expiration date.

If you require your Purchase Order number to be included in the invoice, you can add it using the form at http://www.x-formation.com/sa/set-po-number.html. You will need your activation key and quote/Proforma number to complete this form. For your convenience, your emailed quote includes a personalized link that automatically fills in your activation key and quote/Proforma number on this form.

Please note that X-Formation's invoicing system is completely automated; therefore, if you require a different method of invoicing other than the automatic Proforma invoice or require a printed invoice, a fee of 55 EUR will be charged for administrating the invoice.