If you have any problems installing or running License Statistics, please review the troubleshooting information for the issue you're experiencing

LDAP issues

License server issues

Combining realtime and denials data under a single server

License issues

Log file issues

MySQL issues

Timezone issues

Query tool executable error

In addition to these troubleshooting topics, you can download the latest release components, which offers pre-release parser file downloads for customers experiencing issues with a particular parser.