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If you have any problems installing or running License Statistics, review the log file, described in License Statistics log file, to investigate the cause of the problem. If X-Formation support asks you to enable debug mode, see Enabling License Statistics debug logs.

Troubleshooting for specific issues is covered in the following sections:

Apache issues

Configuring web server ports

Flash issues

LDAP issues

License server issues

License issues

License Statistics monitoring limit issues

Log file issues

Migration issues

MySQL issues

In addition to these troubleshooting topics, Download latest release components offers pre-release parser file downloads for customers experiencing issues with a particular parser.