Communication problems with Usage Client
If there are communication problems between the License Statistics Usage Client and the FLEXlm/FlexNet license server, you may see the following error in the License Statistics log file:
Detecting lmgrd processes...]
Error getting status: Cannot connect to license server system. (-15,570)
2009-06-30 17:31:00] WARNING: Unable to parse logfile for server @ServerName! Please make sure the server is up and available!
To resolve this issue, edit the license server and make sure that the server port number is correct.
If changing the port number does not resolve the problem, try using the lmutil command to check the communication between License Statistics and the license server, as specified under "Inability to query license server" in License server issues.
Invalid license file path
If there are problems with a license file path location, you may see the following error:
-96 Server machine is down or not responding.
See the system administrator about starting the server, or make sure that
you're referring to the right host (see LM_LICENSE_FILE environment
variable).
To resolve this issue, make sure that your license server is up and running. You should also check if your license file path is valid by setting the following environment variable:
LM_LICENSE_FILE = port@host
Problems running lmutil v11.6 with FlexNet v10.8
If you have problems running License Statistics with lmutil v11.6, your FlexNet license server and lmutil versions may be incompatible. In such cases, when you run the lmdiag command as shown below, lmutil will stall, use 100% CPU, and fail to finish.
c:\licstat>lmutil.exe lmdiag -n -c @virtualcenter lmutil - Copyright (c) 1989-2008 Acresso Software Inc. All Rights Reserved. FlexNet diagnostics on Fri 12/26/2008 19:42 ----------------------------------------------------- License file: 27000@virtualcenter -----------------------------------------------------
To resolve this issue, ensure your FlexNet license server and lmutil versions are compatible.
Note that there may be other cross-compatibility problems between other lmutil versions, but they have not been tested yet.
Problems running LMSTAT with FLEXlm v11.5
When using FLEXlm v11.5, you must run the command lmpath -add citrix licensefile_full_path every time you add a license file, or LMSTAT will fail. For example:
lmpath -add citrix C:\Program Files\Citrix\Licensing\MyFiles\10 XenApp Platinum.lic
Limitations for importing FLEXlm/FlexNet log files
Although the trial version of License Statistics lets you test both realtime functionality, as well as log importation, the latter option is limited, and allows for showing only 20% of the imported data. If you want to import all your FLEXlm/FlexNet log files, you need to use a special import mode license that will enable you to display in the browser all the data needed to generate the License Statistics reports. To obtain the license, contact the X-Formation team.
Problems using port 27000
If you are experiencing problems using port 27000 (which is the default port for your FLEXlm/FlexNet license server), you must first check the communication between License Statistics and the license server, as specified under "Inability to query license server" in License server issues.
If there are communication problems, contact your application vendor for a solution. Otherwise, send us the License Statistics error messages for further investigation.