Communication problems with Usage Client
If there are communication problems between the License Statistics Usage Client and the FLEXlm/FlexNet license server, you may see the following error in the License Statistics log file:
Detecting lmgrd processes...]
Error getting status: Cannot connect to license server system. (-15,570)
2009-06-30 17:31:00] WARNING: Unable to parse logfile for server @ServerName! Please make sure the server is up and available!
To resolve this issue, edit the license server and make sure that the server port number is correct.
If changing the port number does not resolve the problem, try using the lmutil command to check the communication between License Statistics and the license server, as specified under "Inability to query license server" in License server issues.
Invalid license file path
If there are problems with a license file path location, you may see the following error:
-96 Server machine is down or not responding.
See the system administrator about starting the server, or make sure that
you're referring to the right host (see LM_LICENSE_FILE environment
variable).
To resolve this issue, make sure that your license server is up and running. You should also check if your license file path is valid by setting the following environment variable: LM_LICENSE_FILE = port@host.
Problems running lmutil v11.6 with FlexNet v10.8
If the lmutil and license server versions are incompatible, your system may hang. If you experience this problem, any attempt to run the lmdiag command shown below will fail, because lmutil will stall, use 100% CPU, and will not be able to run lmdiag.
c:\licstat>lmutil.exe lmdiag -n -c @virtualcenter lmutil - Copyright (c) 1989-2008 Acresso Software Inc. All Rights Reserved. FlexNet diagnostics on Fri 12/26/2008 19:42 ----------------------------------------------------- License file: 27000@virtualcenter -----------------------------------------------------
The above problem occurs, because lmutil v11.6 that is used to query the FlexNet license server lmgrd, is not compatible with FlexNet v10.8. Note that other cross compatibility problems between other lmutil versions may also exist, but they have not been tested yet.
To resolve this issue, run the lmutil version that is compatible with the version of the license server you are using.
Problems running LMSTAT with FLEXlm v11.5
If you are using FLEXlm v11.5, every time you add a license file, you must run the "lmpath -add citrix licensefile_full_path." command, for example:
lmpath -add citrix "C:\Program Files\Citrix\Licensing\MyFiles\10 XenApp Platinum.lic"
If you do not use the above command, LMSTAT will fail to function.