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If your log includes an error indicating that you are unable to query the license server machine, running the i4blt troubleshooting command described in License server issues may result in the following i14blt error:

C:\IFOR\WIN\BIN>i4blt

...

-s

...

-lc

...

-k

...

n

...

172.16.8.30

i4blt

...

Version

...

4.6.8

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Windows

...

--

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LUM

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Basic

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License

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Tool

(c)

...

Copyright

...

1995-2004,

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IBM

...

Corporation,

...

All

...

Rights

...

Reserved

US

...

Government

...

Users

...

Restricted

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Rights

...

-

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Use,

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duplication

...

or

...

disclosure

restricted

...

by

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GSA

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ADP

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Schedule

...

Contract

...

with

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IBM

...

Corp.

(c)

...

Copyright

...

1991-1997

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Gradient

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Technologies

...

Inc.,

...

All

...

Rights

...

Reserved

(c)

...

Copyright

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1991,1992,1993,

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Hewlett-Packard

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Company,

...

All

...

Rights

...

Reserved

ADM-10037:

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There

...

are

...

no

...

active

...

license

...

servers

To resolve this issue:

  1. Upgrade IBM LUM to version 4.6.8.13 that includes the i14ls.ini parameter named AuthCallBack. This parameter improves performance in slow or unstable networking environments, especially on Wide Area Networks. The use of this parameter is also recommended when there have been problems with communication across firewalls with older LUM levels installed.
  2. Make sure you have root privileges. Otherwise, you will not be able to connect to the license server.
  3. Configure the IBM LUM server using the i14blt utility.

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To fix this error, make sure that the query tool is enabled in the License Statistics configuration file. If not, enable the I4BLT_PATH.