If your log includes an error indicating that you are unable to query the license server machine, running the i4blt command described in License server issues may result in the following i4blt error:
C:\IFOR\WIN\BIN>i4blt -s -lc -k n 172.16.8.30
i4blt Version 4.6.8 Windows -- LUM Basic License Tool
(c) Copyright 1995-2004, IBM Corporation, All Rights Reserved
US Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
(c) Copyright 1991-1997 Gradient Technologies Inc., All Rights Reserved
(c) Copyright 1991,1992,1993, Hewlett-Packard Company, All Rights Reserved
ADM-10037: There are no active license servers
To resolve this issue:
You can also contact IBM Technical Support or visit their support website: https://www.ibm.com/support/home/
If License Statistics cannot collect statistics for IBM LUM, the License Statistics log may contain an error similar to the following: ADM-10103: Server 10.0.0.2 not found.
If you have a problem with running the i4blt command, it may mean that your i4blt utility is not working or is incorrectly configured. To fix this IBM LUM problem:
If the above solution does not work, you can also try taking the following steps:
Type in the server name instead of the IP address in the Hostname field.
If the LUM server is not local to the machine running License Statistics, the I4LS file must contain all the license servers.
Note that the default location for the I4LS file is: C:\Documents and Settings\All Users\Application Data\IBM\LUM\I4LS.INI
The following is the syntax for the I4LS file is:
NumDirectBindServers=2
DirectBindServer1=ip:192.168.xx.xxx[1515]
OS2NetbiosServer1=no
DirectBindServer2=ip:192.168.xx.xxx[1515]
OS2NetbiosServer2=no
Running the i4blt utility on Windows may take a long time, sometimes up to 20 minutes. As a result, License Statistics reports may be incomplete and less reliable. Furthermore, the license server status in License Statistics pages may erroneously appear as "Down." This rare problem, which occurs only on Windows with IBM LUM v4.6.8, can cause License Statistics failure.
If you experience this problem, contact your application vendor to obtain an appropriate solution.
When monitoring IBM LUM or Sentinel LM/RMS servers, you may see an error message similar to the following:
[2008-07-30 08:56:00] WARNING: Problem occurred while running external statistics utility for 192.168.1.194!
To resolve this issue, contact your application vendor to obtain an appropriate solution.
If a denials log file contains data from multiple license servers, License Statistics will not be able to import the denials data successfully, and you will get an error message.
To resolve this issue, separate the file into individual, uniquely named files that contain data from only one server.