This section lists detailed information about some errors that can occur while running i14blt troubleshooting commands and suggested steps to resolve these issues. The problem with querying license servers is described in License server issues.
Inability to query license server (i14blt error ADM-10037: There are no active license servers)
If your log includes an error indicating that you are unable to query the license server machine, running the i4blt troubleshooting command described in License server issues may result in the following i14blt error:
C:\IFOR\WIN\BIN>i4blt -s -lc -k n 172.16.8.30
i4blt Version 4.6.8 Windows -- LUM Basic License Tool
(c) Copyright 1995-2004, IBM Corporation, All Rights Reserved
US Government Users Restricted Rights - Use, duplication or disclosure
restricted by GSA ADP Schedule Contract with IBM Corp.
(c) Copyright 1991-1997 Gradient Technologies Inc., All Rights Reserved
(c) Copyright 1991,1992,1993, Hewlett-Packard Company, All Rights Reserved
ADM-10037: There are no active license servers
To resolve this issue:
- Upgrade IBM LUM to version 4.6.8.13 that includes the i14ls.ini parameter named AuthCallBack. This parameter improves performance in slow or unstable networking environments, especially on Wide Area Networks. The use of this parameter is also recommended when there have been problems with communication across firewalls with older LUM levels installed.
- Make sure you have root privileges. Otherwise, you will not be able to connect to the license server.
- Configure the IBM LUM server using the i14blt utility.
You can also contact IBM Technical Support or visit their support website: http://www.ibm.com/search/csass/search?q=ADM-10037&sn=spe?=en&filter=collection:stgsysx,dblue,ic,pubs,devrel1∏=H721465T65238T30.
Some information can also be found on the unofficial forum: http://www.coe.org/Collaboration/DiscussionForum/ActiveDiscussions/tabid/210/aff/6/aft/124897/afv/topic/Default.aspx.
Inability to gather statistics for IBM LUM (i14blt error ADM-10103: Server 10.0.0.2 not found)
If License Statistics cannot collect statistics for IBM LUM, the License Statistics log may contain an error similar to the following: ADM-10103: Server 10.0.0.2 not found.
If you have a problem with running the i14blt troubleshooting command, it may mean that your i14blt utility is not working or is incorrectly configured. This is an IBM LUM problem, not a License Statistics problem. To fix this problem:
- Check if the application can find all dll files and make sure that the files are located in the correct directories. If not, you will need to work with your IBM LUM application vendor further to get a working version of i14blt and verify if the utility is has been installed correctly and functions properly.
If the above solution does not work, you can also try taking the following steps:
Do not specify the port number for the IBM LUM sever in the xflicstat.cfg.file.
Use the server name instead of the IP address in the xflicstat.cfg.file.
If the LUM server is not local to the machine running License Statistics, the I4LS file must contain all the license servers.
Note that the default location for the default location for the I4LS file is: C:\Documents and Settings\All Users\Application Data\IBM\LUM\I4LS.INI
The following is the syntax for the I4LS file is:
NumDirectBindServers=2
DirectBindServer1=ip:192.168.xx.xxx[1515]
OS2NetbiosServer1=no
DirectBindServer2=ip:192.168.xx.xxx[1515]
OS2NetbiosServer2=no
Failure to run an external statistics utility
When monitoring IBM LUM or Sentinel LM/RMS servers, you may see an error similar to the following:
[2008-07-30 08:56:00] WARNING: Problem occurred while running external statistics utility for 192.168.1.194!
To fix this error, make sure that the query tool is enabled in the License Statistics configuration file. If not, enable the I4BLT_PATH.