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The information on this page refers to License Statistics v6.18 or newer, which changed the method for delivering a pre-release core file to customers. If you are running a version older than v6.18, see documentation for previous versions. |
Although we make every effort to ensure License Statistics works out of the box with all supported parserslicense servers, there are occasional issues with log files that cannot be parsed successfully. Therefore, this page provides you with fixes to parsers . If you experience problems with License Statistics, X-Formation Support may email you a link to download a patch file (core.jar) that contains the latest release components to fix the problem ahead of our regular release schedule. These parser updates are not officially supported, so please use them only if you cannot wait for the next official release to obtain a particular parser fix.Before using one of these parsers:
How to update License Statistics with a new core file
To update License Statistics with a new core file:
- Download the core.jar file using the link sent to you by X-Formation Support.
- Stop License Statistics. (See Starting and stopping License Statistics on Windows
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- Linux.)
Make a backup of the existing
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core.jar file:
Code Block {installation_directory}/core/core.jar- Replace the
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- old core.jar file with the
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- new core.jar file sent to you by X-Formation Support.
- Restart License Statistics
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If you still experience problems after downloading the latest parser from this page, please run License Statistics in debug mode (see Enabling License Statistics debug logs for troubleshooting), and then send us the zipped log directory after the parsing failure occurs.
Downloads
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Change log
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Version
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Release Date
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Notes
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Realtime parser FlexNet: Unsupported character in username
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Import parser IBM LUM: handling error with case of multiple servers.
Realtime parser RLM: improved total licenses counting.
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Realtime parser Dassault: problem with fature names longer than three characters.
Realtime parser Dassault: unsupported date format.
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Code Collaborator import failure: add detailed error message for denials from multiple hosts in log.
Realtime parser IBM LUM: inaccurate error message for consistency problem.
Realtime parser FlexNet: unsupported character in username.
Realtime parser FlexNet: unsupported character in user's line for vendor CITRIX.
Import parser HASP: unsupported line format, added support for multiple haspid's, added support for missing header.
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Realtime parser FlexNet: handle situation with empty lmdiag.
FlexNet realtime parser: problem with parsing expire date.
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Realtime parser FlexNet: unsupported characters in user's line.
Realtime Parser FlexNet: ACTIVATED LICENSE(S) hostname ACTIVATION format is not supported for arcgis.
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