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The information on this page refers to License Statistics |
v6. |
18 or newer, which |
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changed the method for delivering a pre-release core file to customers. If you are running a version older than v6.18, see documentation for previous versions. |
Although we make every effort to ensure License Statistics works out of the box with all supported
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license servers, there are occasional issues
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. If you experience problems with License Statistics, X-Formation Support may email you a link to download a patch file (core.jar) that contains the latest release components to fix the problem ahead of our regular release schedule.
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How to update License Statistics with a new core file
To update License Statistics with a new core file:
- Download the core.jar file using the link sent to you by X-Formation Support.
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Using .dll parsers
Before using any .dll parser file:
- Stop License Statistics. (See Starting and stopping License Statistics on Windows or Starting and stopping License Statistics on Linux.)
- Make a backup of the existing parser .dll/.so file.
- Replace the .dll/.so file with the one you download from this page.
- Restart License Statistics.
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- Stop License Statistics. (See Starting and stopping License Statistics on Windows or Starting and stopping License Statistics on Linux.)
Make a backup of the
parsers.jar located in License Statistics/parser/parsers.jar folder.- Replace the parsers.jar with the newer version that download from this page.
- Restart License Statistics.
If you still experience problems after downloading the latest parser from this page, please run License Statistics in debug mode (see Enabling License Statistics debug logs), and then send us the zipped log directory after the parsing failure occurs.
Core files for versions older than 5.2
If you are using License Staistics older than v5.2 you need to replace also core files.
Stop License Statistics. (See Starting and stopping License Statistics on Windows or Starting and stopping License Statistics on Linux.)
existing core.jar file:
Code Block {installation_directory}/core/core.jar- Replace the old core.jar file with the new core.jar file sent to you by X-Formation Support
- Make a backup of the libxflicstat_core.so or xflicstat_core.dll located in License Statistics main folder.
- Replace the core file with the newer version that download from this page.
- Restart License Statistics.
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