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How does License Statistics run?

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For more information, see Running License Statistics.

What is the difference between License Statistics realtime

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, imported, and end-user usage reporting?

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Imported usage reporting lets you import and review log files from a number of license servers, whereas realtime usage reporting allows you to collect realtime data from the license serverat regular, configurable time intervals. End user monitoring lets you see usage information received directly from an Agent installed on end user hosts, which gathers data and sends it back to the License Statistics server for further processing.

Since imported usage reporting doesn't require a connection to the license server, it can be used for:

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How much does License Statistics cost?

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License Statistics pricing is based on the number of unique users and license servers you wish to monitor. License Statistics starts at 1500 EUR for monitoring up to 100 users and 10 license servers.
See Determining license usage for more usage-specific information.
costs are dependent on many factors. For general information about License Statistics licensing, see Licensing. For full pricing details, please please contact X-Formation sales.

Is License Statistics license usage data reliable?

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You can access all License Statistics data for all monitored applications from an online, easy-to-use UI.

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The license server status that appears as "Down", "Unknown" or "Internal Error" indicates that the monitored license server is unable to gather proper usage data (see License Servers for more status-specific information).

Therefore, when the status of your license server is other than "Up", you should review the information stored in the License Statistics Event Log (to access the Event Log, select the Support page under the Administration section in the left navigation menu). The error log reports connectivity or password-related issues and other problems that may affect functioning of your license server. When, after reading the messages and trying to investigate the problem on your own you're still having trouble with your license server, please contact X-Formation support for further assistance.

Note: License Statistics allows you to subscribe to email alerts for servers that are unable to collect proper usage data, so you may want to receive such notifications to avoid similar problems in the future.

Running an SQL query on the License Statistics database

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For more information, see Generating custom SQL reports.

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This tutorial takes you through the process of enhancing your existing reports with helpful information from other data sources. This is useful when you want to generate more descriptive, user-friendly reports. To do that, you need to be familiar with Microsoft Excel or LibreOffice Calc.The following steps are designed to extend the Usage Per User report with LDAP information.

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Move back to the first sheet, add a new header named "User Details" and paste a VLOOKUP function to every field in this column.
(Note that the syntax of the function may vary depending on whether you're using Excel or LibreOffice Calc.). For example, for Excel 2013 you may use the following syntax:

=VLOOKUP($B2;Sheet2!$A$1:$B$7;2)
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where:


• VLOOKUP is a function that performs a vertical lookup by searching for specific information located in a sorted table.

• Column B from Sheet1 contains username and number 2 indicates the number of the current row.

• Range of data indicates data that will be used by VLOOKUP, using cells from column B.

• Number 2 indicates the column from Sheet2 for which the matching value must be returned (in this case user's first name and last names).

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What should I do if my maximum user count is exceeded?

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For general information about

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Contact us License Statistics licensing, see Licensing. Please contact X-Formation sales to upgrade your License Statistics license if you need to monitor more users. 

Why does the Min Used column on the Usage Per Feature report show value greater than 0 although the Hours Used column does not show 24 hours?

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You can monitor applications running on any number of servers. However; however, License Statistics can be installed on only one server, unless you purchase additional licensing to install License Statistics on multiple servers.

What type of license usage information does License Statistics offer?

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Apart from reports based on specified criteria, License Statistics UI offers standard set of information:

• current and historical license usage,
• current license usage for each feature for the given vendor, including used licenses, borrowed licenses, total number of licenses, and the percentage of license us,
• license usage throughout the month, including minimum, average, and maximum users and utilization for used and borrowed licenses; percentage of use for each license for the given month; and how many hours each license was in use,
• monthly comparisons of each feature, including hours of usage based on the number of licenses.

See See Viewing feature details and Viewing usage reports for more informationinformation about the license usage information provided by License Statistics.

How do I renew my software?

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