If you have any problems installing or running License Statistics, review the log file, described in License Statistics log file, to investigate the cause of the problem.
Troubleshooting for specific issues is covered in the following sections:
License server issues
Combining realtime and denials data under a single server
Log file issues
In addition to these troubleshooting topics, Download latest release components offers pre-release parser file downloads for customers experiencing issues with a particular parser.