If you have any problems installing or running License Statistics, review the log file, described in License Statistics log file, to investigate the cause of the problem.

Troubleshooting for specific issues is covered in the following sections:

LDAP issues

License server issues

Combining realtime and denials data under a single server

License issues

Log file issues

MySQL issues

In addition to these troubleshooting topics, Download latest release components offers pre-release parser file downloads for customers experiencing issues with a particular parser.