Grace period

A Grace Period allows for a limited time of continued usage without restrictions after exceeding the Soft Limit (not more than 125% of the usage limit).

Unlike Light Restricted Access Mode and Restricted Access Mode, the Grace Period does not restrict usage. (Note that importing above the limit is not allowed.) You will not be charged extra for users monitored during the Grace Period. 

A Grace Period is initiated when users in the database have exceeded the Soft Limit (not more than 125%) for the last 30 days.

• The Grace Period will remain in effect for 14 days or until the usage drops back below the limit.
• If the usage limit continues to be exceeded for more than 14 days, Light Restricted Access Mode will automatically be initiated. 
• If the limit is exceeded by over 125%, Restricted Access Mode will be initiated)

In order to run License Statistics without continuing to use the Grace Period, you must:

• Load a license with a higher user limit
• Wait for the user count to drop

Grace Period alerts

You will receive alerts  to let you know when the limit was exceeded and a Grace Period has been initiated, including:

• An alert that informs you of the last date that the number of allowed users was exceeded
• An alert in a red panel at the top of the Licensing page 
• Emails that inform you when a Grace Period has begun/ended