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The information on this page refers to License Statistics v7.0 and newer. If you are using a version previous to v7.0, see documentation for previous versions.


Licensing Model 2025 was introduced with License Statistics v7.0 to simplify and make the licensing rules more flexible. Licensing Model 2025 is not supported by License Statistics versions older than v7.0.

Licensing Model 2025 is now the default for License Statistics v7.0 and newer, and Licensing Models 2013 and 2019 are deprecated as of v7.0.

However, according to the rules described in the License Transition section:

Grace Period

  • Store all information from Remote Monitoring and End User monitoring until the Hard Limit is exceeded
  • Allow exceeding users’ license limit (Soft Limit)
    • for 14 days from the first exceeding (Grace Period)
      • no restrictions
      • continue monitoring 
      • do not allow for importing above the limit (general rule)
      • allow API and UI
      • continue aggregation
      • add clear UI notification
      • even if going above and below the limit multiple times during 2 weeks
    • after 14 days with exceeded licensing
      • Light Restricted Access Mode
      • when usage drops below the limit
        • back to normal operations, disable LRAM
    • when the limit is exceeded again sooner than 180 days from the last getting below the limit
      • immediately enable Light Restricted Access Mode
    • when the limit is exceeded again after 180 days from the last getting below the limit
      • allow again for a 14-day Grace Period
    • 180 days counter does not reset on license activation/renewal
  • Hard Limit
    • Exceeded 125% of the Solf Limit, e.g.
      • users limit in the license, Soft Limit = 1000
      • Hard Limit = 1250 
    • Expired license
    • enable Restricted Access Mode
  • We are not charging extra for users monitored during the Grace Period and Light Restricted Access Mode 
    • we accept the fact that customers may go below the limit during the Light Restricted Access Mode and the usage statistics will become free to them
    • that’s why the Hard Limit is introduced
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