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The information on this page refers to License Statistics v7.0 and newer. If you are using a version previous to v7.0, see documentation for previous versions.

Licensing Model 2025 was introduced with License Statistics v7.0 to simplify and make the licensing rules more flexible. Licensing Model 2025 is not supported by License Statistics versions older than v7.0.

Licensing Model 2025 is now the default for License Statistics v7.0 and newer, and Licensing Models 2013 and 2019 are deprecated as of v7.0.

However, according to the rules described in the License Transition section:

Licensing Model 2019 will continue to work with License Statistics v6.0 and above,
Licensing Model 2013 will continue to work with License Statistics v5.0 and above.

Grace Period

Store all information from Remote Monitoring and End User monitoring until the Hard Limit is exceeded
Allow exceeding users’ license limit (Soft Limit)

for 14 days from the first exceeding (Grace Period)

no restrictions
continue monitoring
do not allow for importing above the limit (general rule)
allow API and UI
continue aggregation
add clear UI notification
even if going above and below the limit multiple times during 2 weeks

after 14 days with exceeded licensing

Light Restricted Access Mode
when usage drops below the limit

back to normal operations, disable LRAM

when the limit is exceeded again sooner than 180 days from the last getting below the limit

immediately enable Light Restricted Access Mode

when the limit is exceeded again after 180 days from the last getting below the limit

allow again for a 14-day Grace Period

180 days counter does not reset on license activation/renewal

Hard Limit

Exceeded 125% of the Solf Limit, e.g.

users limit in the license, Soft Limit = 1000
Hard Limit = 1250

Expired license
enable Restricted Access Mode

We are not charging extra for users monitored during the Grace Period and Light Restricted Access Mode

we accept the fact that customers may go below the limit during the Light Restricted Access Mode and the usage statistics will become free to them
that’s why the Hard Limit is introduced