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Deactivating a license

You can deactivate and then reactivate a license that has already been activated to let end users re-download a new version of the license. This lets you make changes to the license -- for example, allow it to be activated for a different machine, change the license count, etc.-- and let the user download the license again, instead of issuing a completely new license to the user.

When you deactivate a license:

  • The previously generated license is deleted.
  • The license request from queue is deleted, if it exists.
  • All license generation errors are deleted.
  • End-user hostids are deleted, if not needed in other licenses.

To deactivate a license:

  1. Go to the Licenses tab.
  2. Click the Deactivate icon under the Action column for the license you want to deactivate.
  3. Click Yes at the confirmation dialog to complete the deactivation.
  4. Make the desired changes to the license, and let the user know the license is available for reactivation.

Note that the Deactivate icon appears only for licenses that can be deactivated. Licenses that have not yet been generated or are currently being generated cannot be deactivated.

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