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If there are communication problems, contact your application vendor for a solution. Otherwise, send us the License Statistics error messages for further investigation.
Failure to find licenses for FlexNet license server
FlexNet vendor names are case-sensitive by default, so you may see the following error if the case is not correctly configured:
[2012/05/10 08:00:00] ERROR: Unable to find any licenses served by the license server!
Check that the vendor name entry in the xflicstat.cfg configuration file for that license server is specified in the correct case. You can verify the correctness of the configuration by querying the status of the server manually:
lmutil.exe lmstat -a -c hostname -S VendorName
Failure to gather data for FlexNet license server hosting multiple vendors
If monitoring realtime data on a FlexNet license server fails with the error "This server hosts licenses from multiple vendors," the FlexNet server is not configured correctly in License Statistics.
FlexNet license servers have hosted vendor daemons for each vendor. If all parameters provided to lmutil are correct, the output will include only the license usage for the specified vendor. If the output contains data for vendors other than the specified vendor, one or more lmutil arguments are incorrect. The most common incorrect argument is the port number. The same port cannot be provided for all vendors on one machine. The port used by the specific vendor daemon is configured in the license server's configuration or license. If the port is not set explicitly, the license server can select it automatically from free ports.
To configure the FlexNet server correctly for multiple vendor daemons, specify each as a separate license server in the FLEXNET_SERVER setting in the License Statistics configuration file. For example, if you want to monitor vendor daemons "vendor1" and "vendor2" on "server1" you must use a FLEXNET_SERVER setting for each of them, as follows:
FLEXNET_SERVER = vendor1@port@server1
FLEXNET_SERVER = vendor2@port@server1
Or, for HAL (redundant) servers:
FLEXNET_SERVER = vendor1@port@server1 vendor1@port@server2 vendor1@port@server3 vendor2@port@server1 vendor2@port@server2 vendor2@port@server3
FLEXNET_SERVER =
Incomplete lmdiag output for FlexNet license server
If there is a problem with the output produced by the lmutil lmdiag command, you will see the following message in the log:
"Output of the lmutil lmdiag command is incomplete, which can cause incorrect or incomplete data in License Statistics. Please ensure that your license server is able to correctly print out the lmdiag output."
This message indicates that some or all features included in lmstat output are not described in lmdiag, so License Statistics data may be inaccurate. If a specific feature in the lmstat output does not have any users described and lmdiag does not contain any information about this feature, License Statistics creates the feature as a floating type. In addition, a feature that is not described in lmdiag has no expiration date set.
This issue occurs mainly with the SW_D vendor daemon and may indicate that the vendor's configuration doesn't allow printing out required data. This problem may be unresolvable if you are unable to change the license server configuration.
Failure to start FLEXlm license server on Windows Vista
When trying to install a FLEXlm v9.2 application (for example, ESRI ArcGis) on Windows Vista, FLEXlm may fail when starting the license server. This failure can occur regardless whether UAC is enabled or disabled.
FLEXlm v9.2 was available long before Windows Vista, so it was not possible to test for all conditions that might occur on Windows Vista.
To fix this problem, update to a more recent version of FLEXlm through your application vendor. As an alternative workaround, you can run the license server as a background process using a batch script, such as the following:
@echo off cmdow @ /hid cd "c:\program files\esri\license\arcgis9x" lmgrd -z -c license.lic