Communication problems with Usage Client
If there are communication problems between the License Statistics Usage Client and the FLEXlm/FlexNet license server, you may see the following error in the License Statistics log file:
[Detecting lmgrd processes...]
Error getting status: Cannot connect to license server system. (-15,570)
lmgrd is not running: License server machine is down or not responding. (-96,7:11001 "Comm. error")
2009-06-30 17:31:00] WARNING: Unable to parse logfile for server @ServerName! Please make sure the server is up and available!
To resolve this issue, edit the license server and make sure that:
- The server port number is correct.
- DNS and Firewall settings are configured correctly to ensure that the machine on which License Statistics is installed is accessible by the license server and vice versa.
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If the above information does not resolve your problem, try using the lmutil command to check the communication between License Statistics and the license server, as specified under "Inability to query license server" in License server issues.
Invalid license file path
If there are problems with a license file path location, you may see the following error:
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LM_LICENSE_FILE = port@host
Problems running lmutil v11.6 with FlexNet v10.8
If you have problems running License Statistics with lmutil v11.6, your FlexNet license server and lmutil versions may be incompatible. In such cases, when you run the lmdiag command as shown below, lmutil will stall, use 100% CPU, and fail to finish.
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Note that there may be other cross-compatibility problems between other lmutil versions, but they have not been tested yet.
Problems running LMSTAT with FLEXlm v11.5
When using FLEXlm v11.5, you must run the command lmpath -add citrix licensefile_full_path every time you add a license file, or LMSTAT will fail. For example:
lmpath -add citrix C:\Program Files\Citrix\Licensing\MyFiles\10 XenApp Platinum.lic
Limitations for importing FLEXlm/FlexNet log files using the trial version
You can test importing FLEXlm/FlexNet log files using the trial version of License Statistics; however, License Statistics will show only 20% of the imported data in the browser. An import license that will allow you to import and view all your FLEXlm/FlexNet import data is available on request by contacting X-Formation.
Problems using port 27000
If you are experiencing problems using port 27000 (which is the default port for your FLEXlm/FlexNet license server), you should check the communication between License Statistics and the license server, as specified under "Inability to query license server" in License server issues.
If there are communication problems, contact your application vendor for a solution. Otherwise, send us the License Statistics error messages for further investigation.
Failure to find licenses for FlexNet license server
FlexNet vendor names are case-sensitive by default, so you may see the following error if the case is not specified correctly when adding or editing the license server:
[2012/05/10 08:00:00] ERROR: Unable to find any licenses served by the license server!
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lmutil.exe lmstat -a -c hostname -S VendorName
Failure to gather data for FlexNet license server hosting multiple vendors
If monitoring realtime data on a FlexNet license server fails with the error "This server hosts licenses from multiple vendors," the FlexNet server is not configured correctly in License Statistics.
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To configure the FlexNet server correctly in License Statistics for multiple vendor daemons, specify each as a separate license server in the FLEXNET_SERVER setting in the License Statistics configuration file. For example, if you want to monitor vendor daemons "vendor1" and "vendor2" on "server1" you must use a FLEXNET_SERVER setting for each of them, as follows:
FLEXNET_SERVER = vendor1@port@server1
FLEXNET_SERVER = vendor2@port@server1
Or, for HAL (redundant) servers:
FLEXNET_SERVER = vendor1@port@server1 vendor1@port@server2 vendor1@port@server3 vendor2@port@server1 vendor2@port@server2 vendor2@port@server3
FLEXNET_SERVER =
using a unique port value, as described in Adding and editing realtime license servers.
Incomplete lmdiag output for FlexNet license server
If there is a problem with the output produced by the lmutil lmdiag command, the following message will appear in the Error Log grid every 12 hours.
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This issue may be unresolvable if you are unable to change the license server configuration.
Failure to start FLEXlm license server on Windows
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Vista
When trying to install a FLEXlm v9.2 application (for example, ESRI ArcGis) on Windows Vista, FLEXlm may fail when starting the license server. This failure can occur regardless whether UAC is enabled or disabled.
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@echo off cmdow @ /hid cd "c:\program files\esri\license\arcgis9x" lmgrd -z -c license.lic
Unidentifiable usernames in lmutil output
License Statistics identifies and displays usernames using data provided by the license server using a query tool (normally lmutil). If the license server does not provide valid usernames, License Statistics cannot use the data to display the username in the log or the web-based UIuser interface.
For example, if the lmutil output for CITRIX does not contain valid usernames for specific checkouts, it will use the syntax "string1 (string2)", where string1 is the value of the string stored in place of an actual username and string2 is an additional string to help distinguish users. This data is not recognizable by License Statistics.
Duplicate output error
If your license server output contains duplicate data, you will see the following error:
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