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Before updating License Statistics with any of the new files from this page:
- Stop License Statistics. (See Starting and stopping License Statistics on Windows or Starting and stopping License Statistics on Linux.)
- Make a backup of the existing file.
- Replace old file with the one you're downloading from this page.
- Restart License Statistics.
If you still experience problems after downloading the latest files from this page, please run License Statistics in debug mode (see Enabling License Statistics debug logs), and then send us the zipped log directory after the failure occurs.
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