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Be aware that each reactivation is counted and will reduce the number of remaining activations, as reported in the Activations tab under the Administration page.
When you deactivate a license is deactivated:
- The previously generated license is deleted.
- The license request from queue is deleted, if it exists.
- All license generation errors are deleted.
- End-user HostIDs are deleted, if not needed in other licenses.
Deactivating a license as a LAC administrator
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LAC administrators can deactivate any license that is currently activated. To deactivate a license:
- Go to the Licenses tab.
- Click the Deactivate icon under the Action column for the license you want to deactivate.
- Click Yes at the confirmation dialog to complete the deactivation.
- Make the desired changes to the license, and let the user know the license is available for reactivation.
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Allowing end users to deactivate licenses
Optionally, you can allow end users to deactivate their own licenses. You can specify the maximum number of allowed end-user license deactivations in the product template using the Deactivations Allowed setting, which defaults to zero (deactivations not allowed). This As with other template settings, the template's value can be altered as needed per license order by changing editing the license order settings. Your end users can then use
With deactivations allowed, the end user can execute the SOAP API function DeactivateLicense to deactivate their own license orders if the license has remaining deactivations allowed. After the end user has deactivated the license the maximum allowed number of times, the license cannot be reactivated.
If you want to restore the number of allowed activations for a license (for example, if an end user has no deactivations remaining and you want to allow the original number of activations again), you can reset the deactivations counter using using Reset Deactivation Counter from the License Orders grid Action column, or using the vendor SOAP API function ResetDeactivationCounter.
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