The information on this page refers to License Statistics v7.0 and newer |
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Licensing Model 2025 was introduced with License Statistics v7.0 to simplify and make the licensing rules more flexible. Licensing Model 2025 is not supported by License Statistics versions older than v7.0. Licensing Model 2025 is now the default for License Statistics v7.0 and newer, and Licensing Models 2013 and 2019 are deprecated as of v7.0. However, according to the rules described in the License Transition section:
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Grace Period
, which introduced Grace Period and Light Restricted Access Mode as part of Licensing Model 2025. |
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See Grace Period and Light Restricted Access Mode for an overview of how usage is affected when limits are exceeded. |
A Grace Period allows for a limited time of continued, unrestricted use of License Statistics after exceeding your license's usage limit, as described below.
Grace Period restrictions
Unlike Light Restricted Access Mode and Restricted Access Mode, the Grace Period does not restrict your use of License Statistics. During the Grace Period, you can continue to:
- Monitor realtime and imported usage
- Use the License Statistics API
- Use the License Statistics UI
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| You will not be charged extra for users monitored during the Grace Period. |
Grace Period initiation and discontinuation
A Grace Period is initiated after exceeding the limit by no more than 125%. After a Grace Period is initiated:
- The Grace Period will remain in effect for 14 days or until the usage drops back below the limit
- If the usage limit continues to be exceeded for more than 14 days after the Grace Period begins, Light Restricted Access Mode will automatically be initiated
- After the Grace Period ends, another Grace Period will not be available for 180 days from the time that the limit was last exceeded. Instead, Light Restricted Access Mode will be initiated.
- If the limit is exceeded by over 125% at any time, Restricted Access Mode will be initiated
In order to run License Statistics without continuing to use the Grace Period, you must:
- Load a license with a higher user limit
- Wait for the user count to drop; for example, due to a decreased number of active users or disabled license server(s)
Grace Period alerts
You will receive alerts to inform you that your license usage limit was exceeded and a Grace Period has been initiated, including:
- An alert that informs you of the last date that the number of allowed users was exceeded
- An alert in a red panel at the top of the Licensing page
- Emails that inform you when a Grace Period has begun/ended
- Store all information from Remote Monitoring and End User monitoring until the Hard Limit is exceeded
- Allow exceeding users’ license limit (Soft Limit)
- for 14 days from the first exceeding (Grace Period)
- no restrictions
- continue monitoring
- do not allow for importing above the limit (general rule)
- allow API and UI
- continue aggregation
- add clear UI notification
- even if going above and below the limit multiple times during 2 weeks
- after 14 days with exceeded licensing
- Light Restricted Access Mode
- when usage drops below the limit
- back to normal operations, disable LRAM
- when the limit is exceeded again sooner than 180 days from the last getting below the limit
- immediately enable Light Restricted Access Mode
- when the limit is exceeded again after 180 days from the last getting below the limit
- allow again for a 14-day Grace Period
- 180 days counter does not reset on license activation/renewal
- Hard Limit
- Exceeded 125% of the Solf Limit, e.g.
- users limit in the license, Soft Limit = 1000
- Hard Limit = 1250
- Expired license
- enable Restricted Access Mode
- We are not charging extra for users monitored during the Grace Period and Light Restricted Access Mode
- we accept the fact that customers may go below the limit during the Light Restricted Access Mode and the usage statistics will become free to them that’s why the Hard Limit is introduced