If you have any problems installing or running License Statistics, review the log file, described in License Statistics log file, to investigate the cause of the problem. If X-Formation support asks you to enable debug mode, see Enabling License Statistics debug logs.
Troubleshooting for specific issues is covered in the following sections:
License Statistics monitoring limit issues
In addition to these troubleshooting topics, Parser download updates offers pre-release parser file downloads for customers experiencing issues with a particular parser.