License Type by License Server gathering type
All purpose license types can be delivered with one or both gathering types.
| License Type | Description |
|---|---|
| Realtime | Default and required license type which allows for monitoring limited number of license serves in realtime. |
| Import | Optional add-on to License Statistics which allows for importing usage of limited number of license servers from logfiles. |
License limits
Limiting number of Users
Commercial licenses are delivered with user limit which is the maximum number of unique users (usernames or user-host pairs) which can be monitored by License Statistics in specified time range separately for each gathering type:
- Realtime User Count limit is the maximum number of users monitored on realtime license servers in last 14 days.
- Imported User Count limit is the maximum number of users monitored on imported license servers in entire history (all imported users are counted).
Denied User Count are free and unlimited - user denials are not counted to user license limit in this licensing.
Limiting number of License Servers
Commercial licenses are delivered with license server limit which is the maximum number of license servers added to be monitored by License Statistics separately for each gathering type:
- Realtime License Servers limit is the maximum number of realtime license servers which can be actively monitored in the same time. License Servers which are disabled by the customer are not counted. Customer can add unlimited number of realtime license servers, but the application will start monitoring only the maximum number the license allows.
- Imported License Servers limit is the maximum number of license servers which can be imported to License Statistics using import logs. Only License Servers imported in last 3 months are counted towards the limit.
Licensing issues
In some cases License Statistics thresholds can be exceed. The application will react on this situation differently depends on the case. In the table below there are listed situations when the license is exceed or expired.
| Type | Description | License Type | Result in License Statistics 5.x | Result in License Statistics 6.x | What to do next? |
|---|---|---|---|---|---|
| Issue occurred when starting License Statistics | |||||
| Version mismatch | Application does not match the license version. | All | Fail to start | Fail to start | Load the license with version equal or higher than application has. |
| Invalid license | Conflict in configuration between realtime and imported configuration. | All (Import only) | Not applicable | Fail to start | Contact support. |
| Lack of the required realtime license to load. | All | Fail to start | Starting in read-only mode | Contact support. | |
| Maintenance expired | Application is newer than maintenance expiration date in the license. | All | Fail to start | Starting in read-only mode | Load the license with active maintenance. |
| License expired | Historical data present in database from before the date when the trial was started. | Trial | Fail to start | Starting in read-only mode | Load commercial license. Start Trial with empty database. |
License expiration date has passed. | Trial Subscription University Test | Fail to start | Starting in read-only mode | Load the license with active expiration time. Load the Perpetual license. | |
| Users limit exceeded | Number of realtime users from last 14 days in database exceeds the license limit. | Perpetual Subscription Test | Fail to start | Starting in read-only mode | Load the license with higher realtime user limit. |
| Number of all imported users in database exceeds the license limit. | Perpetual Subscription Test (Import only) | Fail to start | Starting in read-only mode | Load the license with higher imported user limit. | |
| License Server limit exceeded | Number of imported license servers in last 3 months in database exceeds the license limit. | Perpetual Subscription Test (Import only) | Fail to start | Starting in read-only mode | Load the license with higher imported license server limit. |
| Issue occurred when running License Statistics | |||||
| Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date passed. | All | Data from querying was skipped. License Server status changed to "Down". | Data from querying was skipped. License Server status changed to "Down". | Revert License Server to the version from before maintenance expiration. Load the license with active maintenance. |
| License expired | License expiration date has passed. | Trial Subscription University Test | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode No more logs are imported. | Load the license with active expiration time. Load the Perpetual license. |
| Users limit exceeded | While monitoring the License Server, amount of users to save would exceed the realtime user license count limit. | Perpetual Subscription Test | Data from querying was skipped. License Server status changed to "Down". Notification about the incident will be send (if configured). | Data from querying was skipped. License Server status changed to "Down". Notification about the incident will be send (if configured). | Load the license with higher realtime user limit. Disable some license servers to reduce load. |
| License Server limit exceeded | New realtime license servers was created, but there are no more available licenses. | Perpetual Subscription Test | Monitoring was not started. License Server status changed to "Disabled" | Monitoring was not started. License Server status changed to "License Exceeded" | Load the license with higher realtime license server limit. Disable/remove other realtime license server to free the license. |
| Tried to import new license server, but there are no more available licenses. | Perpetual Subscription Test (Import only) | Data wasn't imported. License Server wasn't created. | Data wasn't imported. License Server wasn't created. | Load the license with higher imported license server limit. Remove other imported license server to free the license. | |
| (rare cases: normally application prevents them on runtime, but can happen, eg. due to changed network license on the license server) | |||||
| Version mismatch | Application does not match the license version. | All | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode No more logs are imported. | Load the license with version equal or higher than application has. |
| Users limit exceeded | Number of realtime users from last 14 days in database exceeds the license limit. | Perpetual Subscription Test | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode No more logs are imported. | Load the license with higher realtime user limit. |
Number of all imported users in database exceeds the license limit. | Perpetual Subscription Test (Import only) | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode No more logs are imported. | Load the license with higher imported user limit. | |
| License Server limit exceeded | Number of imported license servers in last 3 months in database exceeds the license limit. | Perpetual Subscription Test (Import only) | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode No more logs are imported. | Load the license with higher imported license server limit. |