If you experience a problem with License Statistics, please email us.
To help us assist you most quickly, when reporting an issue with License Statistics:
- Describe the problem as completely as possible.
- Pack and send us the following items:
- The License Statistics log directory, which is located in your License Statistics installation directory.
- The License Statistics configuration file (xflicstat.cfg) located in your License Statistics installation directory.
- Depending on the type of problem you are reporting, additional information may be helpful:
- UI issues: Attach any screenshots that contain URL and browser information.
- Data migration issues: Request access to the X-Formation Upload Portal where you can upload your database to help us reproduce your problem. (Note that it is important to create the database dump using the scripts described in Backing up and restoring the database.)
- Import log issues: Attach the import log.
The more precise and complete the information we receive, the easier it will be for us to identify and solve your problem.