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The information on this page refers to License Statistics v7.0 and newer. If you are using a version previous to v7.0, see documentation for previous versions.

Light Restricted Access Mode was introduced in License Statistics v7.0 to allow users to continue running License Statistics after exceeding usage limits. Light Restricted Access Mode has fewer limitations than Restricted Access Mode. You will not be charged extra for users monitored during Light Restricted Access Mode. 

Light Restricted Access Mode is initiated when:

  • Users in the database have exceeded the Soft Limit (less than 125% of the usage limit) for the last 30 days
  • The limit has not been exceeded by more than 125% (when the limit is exceeded by over 125%, Restricted Access Mode will be initiated)
  • No Grace Period is available (the Grace Period has run out, but the Soft Limit has remained exceeded)

Light Restricted Access Mode will come into effect 14 days after the Grace Period was initiated and will remain in effect for an additional 14 days or until the usage drops back below the limit. If the limit is exceeded again sooner than 180 days from the last time the limit was exceeded, Restricted Access Mode will be initiated. 

In order to restore full functionality, you must:

  • Load a license with a higher user limit
  • Disable license servers or remove data
  • Wait for the user count to drop

Limitations

When running License Statistics under Light Restricted Access Mode, the following functionality is disabled: 

  • Access to Reports in the License Statistics UI and API
  • Aggregation 
  • Importing
  • Harvesting

Remote Monitoring and End User Monitoring will continue to run until the Hard Limit is exceeded. After exceeding the Hard Limit, Restricted Access Mode will be initiated.

Light Restricted Access Mode alerts

You will receive alerts and other information to let you know when the limit was exceeded, including:

  • An alert that informs you of the last date that the number of allowed users was exceeded
  • Notifications on report grids/charts
  • An alert in a red panel at the top of the Licensing page 
  • Pop up notifications when attempting access blocked features/data
  • Emails that inform you when Light Restricted Access Mode has been enabled/disabled


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