If you experience problems with LM-X, we may ask you to enable debug mode in LM-X (described below) and send us the log files from the LM-X License Manager log directory.
Enabling debug mode in Windows
To enable debug mode in Windows:
- For client-side logs: Set the environment variable LMX_EXTENDEDLOG (shown below) and then restart your licensed software.
$ set LMX_EXTENDEDLOG=C:\Users\john\lmx-extended.txt $ my-application.exe
- For the license server: Navigate to the configuration file and add the following line at the end of the file:
LOG_FORMAT=EXTENDED
Enabling debug mode in Linux
To enable debug mode in Linux:
- For client-side logs: Set the environment variable LMX_EXTENDEDLOG (shown below) and then restart your licensed software.
$ export LMX_EXTENDEDLOG="/var/log/lmx-extended.log" $ ./my-application
- For the license server: Navigate to the configuration file and type in:
LOG_FORMAT=EXTENDED
For more information about license server logging, see Enabling and configuring license server logging.