The information on this page refers to License Statistics v7.0 and newer. If you are using a version previous to v7.0, see documentation for previous versions. |
Licensing Model 2025 was introduced with License Statistics v7.0 to simplify and make the licensing rules more flexible. Licensing Model 2025 is not supported by License Statistics versions older than v7.0.
Licensing Model 2025 is now the default for License Statistics v7.0 and newer, and Licensing Models 2013 and 2019 are deprecated as of v7.0.
However, according to the rules described in the License Transition section:
- Licensing Model 2019 will continue to work with License Statistics v6.0 and newer
- Licensing Model 2013 will continue to work with License Statistics v5.0 and newer
Changes introduced with Licensing Model 2025
Major changes introduced with Licensing Model 2025 include:
- Subscription licensing model (perpetual licenses are available as a limited option under specific circumstances)
- Two plan options: Standard (lower price, limited functionality) and Pro (full functionality)
- Grace Period and Light Restricted Access Mode allow for continued usage after exceeding the user license limit
- Remote and End User monitoring continues even when the user limit is exceeded after the Grace Period
- Up to 125% of the license user limit
- Harvesting is included in the Pro plan
- Unlimited license servers and hosts are allowed
User count and Harvesting changes are described below.
User count
Licensing Model 2025 changes how users are licensed in the following ways:
- Counts only usernames
- Counts all users from last 30 days (including Imported Users, Realtime Users, and Denials)
- Historical users are not counted towards the license limit
Harvesting Agents
- Harvesting is included only in the Pro plan
- Harvesting Agents limit is equal to the user license limit
License limits
The following sections describe how Licensing Model 2025 handles license limits. (Note that limiting number of hosts and limiting number of license servers no longer applies to Licensing Model 2025.)
Limit on number of Users
Commercial licenses are delivered with a user count limit, which is the maximum number of unique usernames. The user count includes all users monitored in the last 30 days (including Realtime Usage, Imported Usage and Denials).
Limit on number of License Harvesting Agents
Commercial (Pro plan) licenses include License Harvesting Agents with a limit equal to the maximum number of concurrent online agents that can have license harvesting enabled simultaneously.
The limit applies to the features that the agent delivers, not the agents themselves. For example, you may have an unlimited number of agents for Autodesk monitoring, but the number of those agents that have License Harvesting enabled is limited. A single agent can run multiple limited and unlimited features.
Licensing issues
License Statistics will handle occurrences where usage thresholds are exceeded or the license/maintenance expires as described in the following table.
| Type | Description | License Type | Result in License Statistics v7.x | What to do next? |
|---|---|---|---|---|
| Issue occurred when starting License Statistics | ||||
| Version mismatch | The License Statistics version does not match the license version. | All | License Statistics starts in Restricted Access Mode. | Load a license with a version equal to or higher than your License Statistics version. |
| Maintenance expired | The License Statistics version is newer than the maintenance expiration date in the license. | All | License Statistics starts in Restricted Access Mode. | Load a license with active maintenance. |
| License expired | Historical data prior to the date when the trial was started exists in the database. | Trial | License Statistics starts in Restricted Access Mode | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has been exceeded. | Trial Subscription Test | License Statistics starts in Restricted Access Mode. | Load a license with an active expiration time. Load a Perpetual license. | |
| User limit exceeded | Number of users in the database exceeds the license limit
| All | License Statistics starts under a Grace Period. | Load a license with a higher user limit. Wait for the user count to drop. |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Light Restricted Access Mode. | Load a license with a higher user limit. Disable license servers (optional). Wait for the user count to drop. | |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Restricted Access Mode. | Load a license with a higher user limit. Disable license servers (optional). Wait for the user count to drop. | |
| Issue occurred when running License Statistics | ||||
| Maintenance expired | License server was created or updated to a version higher than the last monitored version before the maintenance expiration date was exceeded. | All | Data from querying is skipped. License server status changes to "Offline." | Revert the license server to a version with a date prior to maintenance expiration. Load a license with active maintenance. |
| License expired | License expiration date has passed. | Trial Subscription Test | License Statistics switches to Restricted Access Mode. | Load a license with an active expiration time. Load a Perpetual license. |
| User limit exceeded | Number of users in the database exceeds the license limit
| All | License Statistics starts in the Grace Period. | Load a license with a higher user limit. Disable some license servers to reduce load. Remove some data (e.g., feature or server). |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Light Restricted Access Mode. | Load a license with a higher user limit. Disable some license servers to reduce load. Remove some data (e.g., feature or server).
| |
Number of users in the database exceeds the license limit
| All | License Statistics starts in Restricted Access Mode. | Load a license with a higher user limit. Disable some license servers to reduce load. Remove some data (e.g., feature or server).
| |
| License Harvesting agents limit exceeded | One or more new agents were added to License Harvesting Agent group, but there are no more available licenses. | All | Harvesting does not start on the new agents. Agent reports "No License" in the Harvest column on the Agents grid in the License Statistics UI. | Load a license with higher user limit. Remove other agents from License Harvesting groups to free license(s). |
| Normally, License Statistics prevents issues from occurring upon runtime, but the following issue may occur in rare cases, such as when a network license is changed on the license server. | ||||
| Version mismatch | The License Statistics version does not match the license version. | All | License Statistics switches to Restricted Access Mode. | Load a license with a version equal to or higher than your License Statistics version. |