Page History

How does License Statistics run?

Anchor
daemon def daemon def

...

For more information, see License Statistics Overview and Features.

How much does License Statistics cost?

Anchor
licstatcost licstatcost

License Statistics pricing is based on the number of unique users and license servers you wish to monitor. License Statistics starts at 1500 EUR for monitoring up to 100 users and 10 license servers.

See Determining license usage for more usage-specific information.

For full pricing details, please contact X-Formation.

Is License Statistics license usage data reliable?

Anchor
reliable data def reliable data def

...

You can access all License Statistics data for all monitored applications from an online, easy-to-use UI.

What do I do if I see that the status of my license server is "Down", "Unknown" or "Internal Error"?

Anchor
bad status bad status

The license server status that appears as "Down", "Unknown" or "Internal Error" indicates that the monitored license server is unable to gather proper usage data (see License Servers for more status-specific information).

Therefore, when the status of your license server is other than "Up", you should review the information stored in the License Statistics Event Log (to access the Event Log, select the Support page under the Administration section in the left navigation menu). The error log reports connectivity or password-related issues and other problems that may affect functioning of your license server. When, after reading the messages and trying to investigate the problem on your own you're still having trouble with your license server, please contact X-Formation support for further assistance.

Note: License Statistics allows you to subscribe to email alerts for servers that are unable to collect proper usage data, so you may want to receive such notifications to avoid similar problems in the future.

Running an SQL query on the License Statistics database

Anchor
sql query sql query

...

1. Log into License Statistics.
   
2. Select the Usage Per User tab from the Reports page.
3. Prepare sample data to be used in your report and make settings (for example, filters). Note that the data needs to be sorted alphabetically.
4. Download your report in the CSV format using the Save As button.
   Image Removed
   Image Added
5. Export information about users by clicking the SQL Console tab in the Administration page.
6. Paste and run the following query:
   SELECT U.Name, CONCAT_WS(" ", FirstName, LastName) as Fullname FROM UserDetails UD INNER JOIN User U ON UD.UserId = U.Id ORDER BY U.Name
   
7. Output the result to the CSV format.
8. Paste these two reports in two separate Excel spreadsheets in one Excel file. To do this, you can simply open the exported Usage Per User report and copy LDAP information to another spreadsheet.

9. Move back to the first sheet, add a new header named "User Details" and paste a VLOOKUP function to every field in this column.
   (Note that the syntax of the function may vary depending on whether you're using Excel or LibreOffice Calc.). For example, for Excel 2013 you may use the following syntax:

   =VLOOKUP($B2;Sheet2!$A$1:$B$7;2)

where:


   • VLOOKUP is a function that performs a vertical lookup by searching for specific information located in a sorted table.

   • Column B from Sheet1 contains username and number 2 indicates the number of the current row.

   • Range of data indicates data that will be used by VLOOKUP, using cells from column B.

   • Number 2 indicates the column from Sheet2 for which the matching value must be returned (in this case user's first name and last names).

10. If everything goes well you will see a final result similar to the following:
    
    If you think that this situation can be a common occurrence, don't hesitate to inform us using our feedback portal.

What should I do if my maximum user count is exceeded?

Anchor
maximum count maximum count

...

• For information about how users are counted, see Determining license usage.
• For information about exceeding the number of users that are allowed to be monitored, see License Statistics monitoring limit issues.

...

The Min Used column describes the minimum number of used licenses for the feature used in a particular time period.

The value shown by this column depends on the usage data gathered from the license server; therefore, it can be 0 even though the value shown in the Hours Used column is equal or greater than 24 hours. This column can also show a value other than 0 which indicates that the license server was not able to gather proper usage data over 24 hours without interruption; for example, the server was unreachable, disabled, or there were problems with gathering data.

This situation can be illustrated by the following examples:
 

1. The license server was gathering proper usage data over 24 hours, during which time the user was using 2 licenses on different hosts for 6 hours, and no license was used for the rest of the day, i.e. for 12 hours. In this situation the Min Used value is 0 although the Used Time is calculated as follows: 2 * 12 hours = 24 hours.
2. The user started the license server at 9 pm and he was using 1 license for 3 hours that remained till the end of the day. The Used Hours value is 3 hours and the Min Used value is 1.

...

License Statistics does not require an internet connection to run. However, it is important to note that an internet connection is required to activate a License Statistics license. You can activate a License Statistics license on a machine other than the machine where License Statistics is installed. Also note that a stable network connection is required between the client machine, on which License Statistics runs, and the license server, which delivers the license usage data to the client.

For more information, see Introduction.

...

Does the "Maintenance expires" message mean that my software will expire?

Anchor

...

maintenance expire maintenance expire

The following informational message appears when the maintenance agreement for License Statistics is close to expiration:

"Maintenance expires in (x) days! Please contact your reseller for renewal today!"

...

 Why you should renew your software maintenance

There are many important benefits to keeping your X-Formation software maintenance up to date. 

All perpetual licenses include 1 year of updates and support (any licenses purchased after the original purchase are added to your current maintenance plan). After the first year, maintenance is available for just 25% of the current, regular (non-discounted) price. This is a significant savings over allowing maintenance to lapse and then repurchasing the software at a later date.

Renewing your software maintenance gives you continued access to the best product support in the industry, which includes:
 

• Prompt responses to your technical problems by phone or email.
• Participation inCustomer Driven Development customer-driven development.
• Access to your existing license files using License Activation Center.

Most importantly, you’ll continue to have uninterrupted access to new versions of the software as they’re released. We’re constantly improving our products, based directly on feedback from customers like you, so you won’t want to miss out on our upcoming releases. (Note that your maintenance must be up to date to purchase any add-on software product.)

...

The following informational message appears when the maintenance agreement for License Statistics is close to expiration:
"Maintenance expires in (x) days! Please contact your reseller for renewal today!"
For more information, go to "Why should I renew my software maintenance?", above.

Why can't I use port 80 for the License Statistics server under Linux?

Anchor
port port

For Linux, you can use port 80 for the License Statistics server only if you have root privileges.

See Specifying a web server port HTTP Server configuration for more information.

How does License Statistics report usage for multiple time zones?

Anchor
timezone timezone

While monitoring license servers in varying time zones, License Statistics uses the local time zone of the license server for all the statistics it collects, by means of PHP to automatically determine the time zones of the license server machine.
To obtain more information, see Specifying supported time zones.

...

.

See Timezone troubleshooting page for more information

...

For a limited number of timezones, such as Indonesia or Mexico, PHP may be unable to automatically determine the timezone, which can result in License Statistics erroneously reporting that a license server is down when the server is still up.
To avoid this problem, you can explicitly specify the timezone as described in Specifying supported time zones.

Does License Statistics decrypt FLEXlm/FlexNet report log files to generate statistics?

Anchor
generating statistics generating statistics

...

You can monitor applications running on any number of servers. However, License Statistics can be installed on only one server, unless you purchase additional licensing to install License Statistics on multiple servers.

What type of license usage information does License Statistics offer?

Anchor
info info

Apart from reports based on specified criteria, License Statistics UI offers standard set of information:

• current and historical license usage,
• current license usage for each feature for the given vendor, including used licenses, borrowed licenses, total number of licenses, and the percentage of license us,
• license usage throughout the month, including minimum, average, and maximum users and utilization for used and borrowed licenses; percentage of use for each license for the given month; and how many hours each license was in use,
• monthly comparisons of each feature, including hours of usage based on the number of licenses.

See Viewing feature details and Viewing usage reports for more information.

How do I renew my software?

Anchor
software renewal software renewal

There is no need to contact us regarding your software renewal. When your X-Formation software product is nearing expiration, we'll send you an automatically generated email with a Proforma invoice for license renewal.

• For 60-day payment terms, the renewal invoice will be sent to you 90 days prior to the software expiration date.
• For 30-day payment terms, the renewal invoice will be sent to you 60 days prior to the software expiration date.

If you require your Purchase Order number to be included in the invoice, you can add it using the form at http://www.x-formation.com/sa/set-po-number.html. You will need your activation key and quote/Proforma number to complete this form. For your convenience, your emailed quote includes a personalized link that automatically fills in your activation key and quote/Proforma number on this form.

Please note that X-Formation's invoicing system is completely automated; therefore, if you require a different method of invoicing other than the automatic Proforma invoice or require a printed invoice, a fee of 55 EUR will be charged for administrating the invoice.