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"Ignoring the negative user status from log" error

If there are problems with an unmatched checkout/checkin combinationWhen importing a log to License Statistics, you may see a warning similar to the following warning in the License Statistics log file:

[2011-01-16 08:30:56] NOTICE: Importing log file C:\Program Files\X-Formation\License Statistics\importlog\slbfd.rl. Depending on file size importing can take several hours!
[2011-01-16 08:30:58] WARNING: Ignoring the negative user status from log!

This problem may warning can occur if borrow licenses are checked out before logging starts and checked back in after logging starts. This results in borrow checkins with no matching checkouts, which are ignored and produce this warning.

the user borrowed licenses before the logging started. The login may contain additional borrow checkins that will be ignored and the warning will be recorded. Normally, this warning does not indicate an ongoing problem. However, if the ; however, a high number of warnings is high, this may indicate a broken log file or parsing errors parsing.To resolve this issue. If you are seeing a high number of warnings, send us the License Statistics import log file for investigation.