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- Create a text file named sl.txt.
- Add the following four lines to sl.txt:
c host port
sl -from date hour
d
q
where:- host and port are the host and port appropriate for your license server,
- date is in YYYY/MM/DD format, and hour is in HH:MM:SS format.
(Note that you should use current values for date and hour.)
- Run the command:
dslicsrv -admin -i sl.txt -t output.txt
Autodesk
Anchor troubleshooting_autodesk troubleshooting_autodesk
Using Autodesk with License Statistics Agent
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When using Autodesk with License Statistics Agent, if the Agent is running but is not reporting any usage (the service is not running or there are no usage files), try the following troubleshooting steps, in order:
- License Statistics tracks checked out licenses, not open applications, so ensure that at least one user is logged into the Autodesk application.
- After ensuring that a user is logged into Autodesk, wait for several minutes to determine whether the Agent is reporting usage. If it is still not reporting usage, continue to the next step.
- Open the Windows Task Manager from the machine where the Agent is installed, and go to the Services tab.
- Send X-Formation Support a screenshot of the entire list of services (this may require multiple screenshots if the list is long).
- Zip the following directories (which contain logs and other useful files for troubleshooting), and email the zip files to X-Formation Support:
C:\ProgramData\X-Formation\License Statistics Agent
C:\Users\ %USERNAME% \AppData\Local\Autodesk
C:\Users\ %USERNAME% \AppData\Roaming\Autodesk - In your email to X-Formation Support, include the version number of your License Statistics installation.
Autodesk Terms of Service requirement
Autodesk requires that a Terms of Service agreement be accepted, which may be requested before it's possible to log in to manage.autodesk.com.
When this occurs, the proper information will be logged, and the remote monitoring of Autodesk won't be possible until you manually log in to manage.autodesk.com and accept the terms.
EPLAN License Manager EPLAN License Manager
There is a single command that uses a different template for every kind of data retrieval. The template has to be saved to a file, and its path has to be passed as <path-to-xml-file>.
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