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If you experience parser problems, try downloading the latest parser from the table below. These parsers work only with License Statistics v4.8.
For information about the latest updates to parsersrelease, see License Statistics v4.8 Release Notes.

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Before using one of these parsers, first stop License Statistics and make :

  1. Stop License Statistics. (See Starting and stopping License Statistics on Windows or Starting and stopping License Statistics on Unix.)
  2. Make a backup of the existing parser .dll

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  1. /.so file.
  2. Replace the .dll/.so file with the one you download from this page.
  3. Restart License Statistics.

If you still experience problems after downloading the latest parser from this page, please run License Statistics in debug mode (see Enabling License Statistics debug logs for troubleshooting), and then send us the zipped log directory after the parsing failure occurs.

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