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For example, you might like to track the technical support level that a customer purchased when adding your customers to LAC. To do this, you would add a custom tag called, for example, "Support Plan." This tag is then available from the associated object's web-based UI forms (for our example, in the Create New Customer and Edit Customer dialogs) and the LAC SOAP API. (Also see Soap_CustomTag for information about adding custom tags using the API.) The "Support Plan" tag You can then be given the appropriate value to describe use the Support Plan field to enter the customer's level of support; for example, Bronze, Silver or Gold.
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