...
- License Statistics tracks checked out licenses, not open applications, so ensure that at least one user is logged into the Autodesk application.
- After ensuring that a user is logged into Autodesk, wait for several minutes to determine whether the Agent is reporting usage. If it is still not reporting usage, continue to the next step.
- Open the Windows Task Manager from the machine where the Agent is installed, and go to the Services tab.
- Send X-Formation Support a screenshot of the entire list of services (this may require multiple screenshots if the list is long).
- Zip the following directories directory and email the zip files to X-Formation Support:
C:\ProgramData\X-Formation\License Statistics Agent\logs
C:\Users\ %USERNAME% \AppData\Local\AutodeskC:\Users\ %USERNAME% \AppData\Roaming\Autodesk - In your email to X-Formation Support, include the version number of your License Statistics installation.
...
EPLAN License Manager
There is a single command that uses a different template for every kind of data retrieval. The template has to be saved to a file, and its path has to be passed as <path-to-xml-file>.
...