Reset a forgotten UI password

Web interface passwords cannot be recovered. Use the appropriate reset procedure below.

Reset the admin password

You must have access to the license server's active YAML configuration file and permission to restart the server.

1. Stop the license server.

2. Open the active configuration file and find web_server.users.admin.password.

3. Clear the password value, but keep the password key:

   web_server:
     users:
       admin:
         password: ''
         role: admin
   

4. Start the license server again.

5. Open the web interface. On the Set up admin password page, enter and confirm a new password.

The new password must contain at least eight characters, including an uppercase letter, a lowercase letter, and a digit.

Reset another user's password

An administrator can reset another user's password by recreating that user's account:

1. Sign in to the web interface with an administrator account.
2. Open Settings, expand Web Server, and find UI users.
3. Delete the affected user and select Save.
4. Add the user again with the same username, a new password, and the appropriate role.
5. Select Save again.

Deleting and recreating the user must be performed as two separate save operations.