LM-X License Server UI passwords cannot be recovered; however, a system administrator can reset the admin password or another user's password, as described below.

Resetting the admin password

To reset the admin password, you must have access to the license server's active YAML configuration file and permission to restart the license server.

To reset the admin password:

  1. Stop the license server.

  2. Open the active configuration file and find web_server.users.admin.password.

  3. Clear the password value, but keep the password key:

    web_server:
  users:
    admin:
      password: ''
      role: admin

  4. Restart the license server.

  5. Open the LM-X License Server UI. 

  6. On the Set up admin password page, enter and confirm a new password. The password must contain at least eight characters, including an uppercase letter, a lowercase letter, and a number.

Resetting another user's password

An administrator can reset another user's password by re-creating that user's account.

To reset a standard user's password:

  1. Sign in to the LM-X License Server UI with an administrator account.
  2. Open Settings, and expand the Web Server settings group.
  3. In the Web client users section, delete the affected user and click Save.
  4. Re-add the user with the same username, a new password, and the appropriate role.
  5. Click Save again.


Deleting and re-creating the user must be performed as two separate Save operations.



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