If you experience problems with LM-X, we may ask you to enable debug mode, as described below, and send us the log files from the LM-X log directory.
Enabling client-side debug mode
To enable client-side debug mode in Windows:
- Set the environment variable
LMX_EXTENDEDLOG
; for example:$ set LMX_EXTENDEDLOG=C:\Users\john\lmx-extended.txt
$ my-application.exe
- Restart your licensed software.
To enable client-side debug mode in Linux:
- Set the environment variable
LMX_EXTENDEDLOG
; for example:$ export LMX_EXTENDEDLOG="/var/log/lmx-extended.log"
$ ./my-application
- Restart your licensed software.
Enabling license server debug mode
To enable debug mode for the license server in Windows or Linux, either:
- Enable extended logging by setting
LOG_FORMAT=EXTENDED
in the license server configuration file.
or - Set the extended logging in the web-based UI.
For more information about license server logging, see License server log file.