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Apache errors

If there are problems with an Apache web server, you may see one or more of the following errors in the License Statistics log file:

[2012-04-01 08:0:00] FAIL: Unable to start apache web server! 

[2012-04-01 08:00:00] FAIL: Apache manager error: Unable to connect to licstat:8080 web server! 

[2012-04-01 08:00:00] FAIL: Apache is not responding to HTTP requests! 

You can investigate the cause of these errors using the following steps.

  1. Start License Statistics in debug mode. (See our Knowledgebase article Enabling License Statistics debug logs for troubleshooting for instructions on enabling debug mode.) 
  2. Locate the command used to start the Apache web server in the xflicstat.log file; for example: 

    [2012-04-01 08:00:00] XF_DEBUG: Starting Apache web server process: X:\licstat\apache\bin\httpd.exe -f "X:\licstat\apache\conf\httpd.conf" -d "X:\licstat\apache" 
  3. Using this command, manually start the Apache web server and note any errors that occur. 
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