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License Statistics can handle HASP logs with or without the OPEN_SESSIONS value set. However, a single HASP server logfile cannot both include and exclude the OPEN_SESSIONS value, so you must import logfiles that include the OPEN_SESSIONS value separately from logfiles that do not include this value.
Apache errors
If there are problems with an Apache web server, you may see one or more of the following errors in the License Statistics log file:
Wiki Markup \[2012-04-01 08:0:00\] FAIL: Unable to start apache web server\!
Wiki Markup \[2012-04-01 08:00:00\] FAIL: Apache manager error: Unable to connect to licstat:8080 web server\!
Wiki Markup \[2012-04-01 08:00:00\] FAIL: Apache is not responding to HTTP requests\!
You can investigate the cause of these errors using the following steps.
- Start License Statistics in debug mode. (See our Knowledgebase article Enabling License Statistics debug logs for troubleshooting for instructions on enabling debug mode.)
- Locate the command used to start the Apache web server in the xflicstat.log file; for example:
Wiki Markup \[2012-04-01 08:00:00\] XF_DEBUG: Starting Apache web server process: X:\licstat\apache\bin\httpd.exe \-f "X:\licstat\apache\conf\httpd.conf" \-d "X:\licstat\apache" - Using this command, manually start the Apache web server and note any errors that occur.