If you have any problems installing or running the Usage Monitor, review the log file, described in License Statistics log file, to investigate the cause of the problem.
Troubleshooting for specific issues is covered in the following sections.
Inability to query license server
...
where file1 file2... filen are the names of any number of files to be merged and output.txt is the name of the file that will result from the merge.
Inaccurate statistics for HASP license server
HASP server logs often do not contain all the information necessary to obtain accurate statistics. If you notice problems with the data imported from the HASP server logfile, configure the HASP server to add the value OPEN_SESSIONS to the last column in the logfile.
License Statistics can handle HASP logs with or without the OPEN_SESSIONS value set. However, a single HASP server logfile cannot both include and exclude the OPEN_SESSIONS value, so you must import logfiles that include the OPEN_SESSIONS value separately from logfiles that do not include this value.