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Apache web server troubleshooting

If you are running License Statistics with an Apache web server and have issues starting Apache, see if the following sections help with the problem.

Apache is not starting for unknown reason

You can attempt to start Apache manually using the following command:

Code Block

LD_LIBRARY_PATH="/usr/xflicstat/apache/lib" /usr/xflicstat/apache/bin/httpd -f /usr/xflicstat/apache/conf/htttpd.conf -d /usr/xflicstat/apache

Note any error message you receive when trying to start Apache so that support can help you further if needed.

Apache is not starting when using RedHat/CentOS

If you use RedHat/CentOS for running LicenseStatistics, and Apache does not start, check the xflicstat.log file. If you see warnings such as "Waiting for httpd process, which takes longer than usual..." the problem is likely due to a configuration problem. RedHat/CentOS distributions often do not have a "nogroup" group, which is configured by default. To fix this, edit the /usr/xflicstat/apache/conf/httpd.conf file as follows:

Code Block

User nobody
Group nobody

Apache is not starting when launching License Statistics as a non-root user

If Apache does not start when you attempt to launch License Statistics as a non-root user, and the log contains "Permission denied" warnings like those shown in the example below, this indicates a permissions problem.

Code Block

[Mon Feb 06 09:29:31 2012] [error] [client 127.0.0.1] (13)Permissiondenied: access to / denied
[Mon Feb 06 09:32:18 2012] [error] [client 127.0.0.1] (13)Permissiondenied: access to /index.php denied

Warnings such as these likely indicate that you lost proper permissions for the /usr/xflicstat/htdocs directory during the process of copying/extracting the License Statistics files. Apache needs to have privileges for reading/executing files in this directory. Adjust your permissions and try again.

You want to manually configure Apache

If you want to manually configure Apache, you can edit the configuration files located in /usr/xflicstat/apache/conf. The Apache log files are: 

Code Block

/usr/xflicstat/log/apache_access.log
/usr/xflicstat/log/apache_error.log