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| Type | Description | License Type | Result in License Statistics 5.x | Result in License Statistics 6.x | What to do next? |
|---|---|---|---|---|---|
| Issue occurred when starting License Statistics | |||||
| Version mismatch | The License Statistics version does not match the license version. | All | License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a version equal to or higher than License Statistics has. |
| Invalid license | Conflict in configuration between realtime and imported configuration. | All (Import only) | Not applicable | License Statistics starts in read-only mode. | Contact support. |
| Lack of the required There is no realtime license to load. | All | License Statistics fails to start. | License Statistics starts in read-only mode. | Contact support. | |
| Maintenance expired | Application The License Statistics version is newer than the maintenance expiration date in the license. | All | Fail License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with active maintenance. |
| License expired | Historical data present in database from before prior to the date when the trial was started exists in the database. | Trial | Fail License Statistics fails to start. | License Statistics starts in read-only mode. | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has passedbeen exceeded. | Trial University Test | Fail License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with an active expiration time. Load a Perpetual license. | |
| Users User limit exceeded | Number of realtime users in the database from the last 14 days in database exceeds the license limit. | Perpetual Test | Fail License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a higher realtime user limit. |
| Number of all imported users in the database exceeds the license limit. | Perpetual Test (Import only) | Fail License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a higher imported user limit. | |
| License Server limit exceeded | Number of imported license servers in the database from the last 3 months in database exceeds the license limit. | Perpetual Test (Import only) | Fail License Statistics fails to start. | License Statistics starts in read-only mode. | Load a license with a higher imported license server limit. |
| Issue occurred when running License Statistics | |||||
| Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date passed. | All | Data from querying was is skipped. License Server server status changed changes to "Down". | Data from querying was skipped. License Server status changed to "Down". | Revert License Server to the version from before the license server to a version with a date prior to maintenance expiration. Load the a license with active maintenance. |
| License expired | License expiration date has passed. | Trial University Test | Monitoring of all License Servers has been license servers is disabled (status: Disabled visible for all License Serverslicense servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load the a license with an active expiration time. Load the a Perpetual license. |
| Users User limit exceeded | While monitoring the License Server, amount license server, the number of users to save would exceed exceeds the realtime user license count limit. | Perpetual Test | Data from querying was is skipped. License Server server status changed changes to "Down.". Notification about the incident will be send is sent (if configured). | Data from querying was is skipped. License Server server status changed changes to "Down.". Notification about the incident will be send is sent (if configured). | Load the a license with a higher realtime user limit. Disable some license servers to reduce load. |
| License Server server limit exceeded | New One or more new realtime license servers was were created, but there are no more available licenses. | Perpetual Test | Monitoring was does not startedstart. License Server server status changed changes to "Disabled" | Monitoring was does not startedstart. License Server server status changed changes to "License Exceeded." | Load the a license with a higher realtime license server limit. Disable/remove other realtime license server servers to free the license. |
| Tried to import new license server, but there are no more available licenses. | Perpetual Test (Import only) | Data wasn't is not imported. License Server wasn't server is not created. | Data wasn't is not imported. License Server wasn't server is not created. | Load the a license with a higher imported license server limit. Remove other imported license server(s) to free the license. | |
| (rare cases: normally application prevents them on runtime, but can happen, eg. due to changed network license Normally, License Statistics prevents the following issues from occurring upon runtime, but they may occur in rare case, such as when anetwork license is changed on the license server). | |||||
| Version mismatch | Application The License Statistics version does not match the license version. | All | Monitoring of all License Servers has been license servers is disabled (status: Disabled visible for all License Serverslicense servers), but GUI remains operative. No more logs are imported. | Switching License Statistics switches to read-only mode. | Load thea license with a version equal to or higher than applicationLicense Statistics has. |
| Users User limit exceeded | Number of realtime users in database from last 14 days in database exceeds the license limit. | Perpetual Test | Monitoring of all License Servers has been is disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching License Statistics switches to read-only mode. | Load the a license with a higher realtime user limit. |
Number of all imported users in database exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all License Servers has been is disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching License Statistics switches to read-only mode. | Load the a license with a higher imported user limit. | |
| License Server server limit exceeded | Number of imported license servers in database from the last 3 months in database exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all License Servers has been license servers is disabled (status: Disabled visible for all License Serverslicense servers), but GUI remains operative. No more logs are imported. | Switching License Statistics switches to read-only mode. | Load the a license with a higher imported license server limit. |
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