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| Type | Description | License Type | Result in License Statistics 5.x | Result in License Statistics 6.x | What to do next? |
|---|---|---|---|---|---|
| Issue occurred when starting License Statistics | |||||
| Version mismatch | Application The License Statistics version does not match the license version. | All | Fail License Statistics fails to start. | Starting License Statistics starts in read-only mode. | Load the a license with a version equal to or higher than application License Statistics has. |
| Invalid license | Conflict in configuration between realtime and imported configuration. | All (Import only) | Not applicable | Starting License Statistics starts in read-only mode. | Contact support. |
| Lack of the required realtime license to load. | All | Fail License Statistics fails to start. | Starting License Statistics starts in read-only mode. | Contact support. | |
| Maintenance expired | Application is newer than maintenance expiration date in the license. | All | Fail to start | Starting License Statistics starts in read-only mode. | Load the a license with active maintenance. |
| License expired | Historical data present in database from before the date when the trial was started. | Trial | Fail to start | Starting License Statistics starts in read-only mode. | Load a commercial license. Start a Trial license with an empty database. |
License expiration date has passed. | Trial University Test | Fail to start | Starting License Statistics starts in read-only mode. | Load the a license with an active expiration time. Load the a Perpetual license. | |
| Users limit exceeded | Number of realtime users from last 14 days in database exceeds the license limit. | Perpetual Test | Fail to start | Starting License Statistics starts in read-only mode. | Load the a license with a higher realtime user limit. |
| Number of all imported users in database exceeds the license limit. | Perpetual Test (Import only) | Fail to start | Starting License Statistics starts in read-only mode. | Load the a license with a higher imported user limit. | |
| License Server limit exceeded | Number of imported license servers in last 3 months in database exceeds the license limit. | Perpetual Test (Import only) | Fail to start | Starting License Statistics starts in read-only mode. | Load the a license with a higher imported license server limit. |
| Issue occurred when running License Statistics | |||||
| Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date passed. | All | Data from querying was skipped. License Server status changed to "Down". | Data from querying was skipped. License Server status changed to "Down". | Revert License Server to the version from before maintenance expiration. Load the license with active maintenance. |
| License expired | License expiration date has passed. | Trial University Test | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load the license with active expiration time. Load the Perpetual license. |
| Users limit exceeded | While monitoring the License Server, amount of users to save would exceed the realtime user license count limit. | Perpetual Test | Data from querying was skipped. License Server status changed to "Down". Notification about the incident will be send (if configured). | Data from querying was skipped. License Server status changed to "Down". Notification about the incident will be send (if configured). | Load the license with higher realtime user limit. Disable some license servers to reduce load. |
| License Server limit exceeded | New realtime license servers was created, but there are no more available licenses. | Perpetual Test | Monitoring was not started. License Server status changed to "Disabled" | Monitoring was not started. License Server status changed to "License Exceeded" | Load the license with higher realtime license server limit. Disable/remove other realtime license server to free the license. |
| Tried to import new license server, but there are no more available licenses. | Perpetual Test (Import only) | Data wasn't imported. License Server wasn't created. | Data wasn't imported. License Server wasn't created. | Load the license with higher imported license server limit. Remove other imported license server to free the license. | |
| (rare cases: normally application prevents them on runtime, but can happen, eg. due to changed network license on the license server) | |||||
| Version mismatch | Application does not match the license version. | All | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load the license with version equal or higher than application has. |
| Users limit exceeded | Number of realtime users from last 14 days in database exceeds the license limit. | Perpetual Test | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load the license with higher realtime user limit. |
Number of all imported users in database exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load the license with higher imported user limit. | |
| License Server limit exceeded | Number of imported license servers in last 3 months in database exceeds the license limit. | Perpetual Test (Import only) | Monitoring of all License Servers has been disabled (status: Disabled visible for all License Servers), but GUI remains operative. No more logs are imported. | Switching to read-only mode | Load the license with higher imported license server limit. |
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