...
| Type | Description | License Type | Result in License Statistics 6.x | What to do next? |
|---|---|---|---|---|
| Issue occurred when starting License Statistics | ||||
| Version mismatch | Application does not match the license version. | All | Fail to start | Load the license with version equal or higher than application has. |
| Maintenance expired | Application is newer than maintenance expiration date in the license. | All | Starting in read-only modeFail to start | Load the license with active maintenance. |
| License expired | Historical data present in database from before the date when the trial was started. | Trial | Starting in read-only mode | Load commercial license. Start Trial with empty database. |
License expiration date has passed. | Trial University Test | Starting in read-only mode | Load the license with active expiration time. Load the Perpetual license. | |
| Users limit exceeded | Number of users in database exceeds the license limit. | Perpetual Test | Starting in read-only mode | Load the license with higher user limit. Remove some historical data. |
| License Server limit exceeded | Number of imported license servers in database exceeds the license limit. | Perpetual Test | Starting in read-only mode | Load the license with higher license server limit. Remove some imported license servers. |
| Issue occurred when running License Statistics | ||||
| Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date has passed. | All | Data from querying was skipped. License Server status changed to "Down". | Revert License Server to the version from before maintenance expiration. Load the license with active maintenance. |
| License expired | License expiration date has passed. | Trial University Test | Switching to read-only mode | Load the license with active expiration time. Load the Perpetual license. |
| Users limit exceeded | While monitoring the License Server, amount of users to save would exceed the user license count limit. | Perpetual Test | Data from querying was skipped. License Server status changed to "Down". Notification about the incident will be send (if configured). | Load the license with higher user limit. Disable some license servers to reduce load. Remove some historical data. |
| License Server limit exceeded | New realtime license servers was created, but there are no more available licenses. | Perpetual Test | Monitoring was not started. License Server status changed to "License Exceeded" | Load the license with higher license server limit. Disable/remove other license server to free the license. |
| Tried to import new license server, but all licenses are consumed by Realtime and Imported License Servers already. | Perpetual Test | New License Server will be imported, but one of Realtime License Servers will be disabled from monitoring. One of Realtime License Servers will change it's status to "License Exceeded" | Load the license with higher license server limit. Disable/remove other license server to free the license. | |
| Tried to import new license server, but all licenses are consumed by Imported License Servers only. | Perpetual Test | Data wasn't imported. License Server wasn't created. | Load the license with higher license server limit. Remove other imported license server to free the license. | |
| (rare cases: normally application prevents them on runtime, but can happen, eg. due to changed network license on the license server) | ||||
| Version mismatch | Application does not match the license version. | All | Switching to read-only mode | Load the license with version equal or higher than application has. |
| Users limit exceeded | Number of users in database exceeds the license limit. | Perpetual Test | Switching to read-only mode | Load the license with higher user limit. Remove some historical data. |
| License Server limit exceeded | Number of imported license servers in database exceeds the license limit. | Perpetual Test | Switching to read-only mode | Load the license with higher license server limit. Remove some imported license servers. |
...