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In some cases License Statistics thresholds can be exceed. The application will react on this situation differently depends on the case. In the table below there are listed situations when the license is exceed or expired.
| Type | Description | License Type | Result in License Statistics 6.x | What to do next? |
|---|---|---|---|---|
| Issue occurred when starting License Statistics | ||||
| Version mismatch | Application does not match the license version. | All | Fail to start | Load the license with version equal or higher than application has. |
| Maintenance expired | Application is newer than maintenance expiration date in the license. | All | Starting in read-only mode | Load the license with active maintenance. |
| License expired | Historical data present in database from before the date when the trial was started. | Trial | Starting in read-only mode | Load commercial license. Start Trial with empty database. |
License expiration date has passed. | Trial Subscription University Test | Starting in read-only mode | Load the license with active expiration time. Load the Perpetual license. | |
| Users limit exceeded | Number of users in database exceeds the license limit. | Perpetual Subscription Test | Starting in read-only mode | Load the license with higher user limit. Remove some historical data. |
| License Server limit exceeded | Number of imported license servers in database exceeds the license limit. | Perpetual Subscription Test | Starting in read-only mode | Load the license with higher license server limit. Remove some imported license servers. |
| Issue occurred when running License Statistics | ||||
| Maintenance expired | License Server was created or updated to version higher than the last monitored before the maintenance expiration date passed. | All | Data from querying was skipped. License Server status changed to "Down". | Revert License Server to the version from before maintenance expiration. Load the license with active maintenance. |
| License expired | License expiration date has passed. | Trial Subscription University Test | Switching to read-only mode | Load the license with active expiration time. Load the Perpetual license. |
| Users limit exceeded | While monitoring the License Server, amount of users to save would exceed the user license count limit. | Perpetual Subscription Test | Data from querying was skipped. License Server status changed to "Down". Notification about the incident will be send (if configured). | Load the license with higher user limit. Disable some license servers to reduce load. Remove some historical data. |
| License Server limit exceeded | New realtime license servers was created, but there are no more available licenses. | Perpetual Subscription Test | Monitoring was not started. License Server status changed to "License Exceeded" | Load the license with higher license server limit. Disable/remove other license server to free the license. |
| Tried to import new license server, but there are no more available licenses. | Perpetual Subscription Test | Data wasn't imported. License Server wasn't created. | Load the license with higher license server limit. Disable/remove other license server to free the license. | |
| (rare cases: normally application prevents them on runtime, but can happen, eg. due to changed network license on the license server) | ||||
| Version mismatch | Application does not match the license version. | All | Switching to read-only mode | Load the license with version equal or higher than application has. |
| Users limit exceeded | Number of users in database exceeds the license limit. | Perpetual Subscription Test | Switching to read-only mode | Load the license with higher user limit. Remove some historical data. |
| License Server limit exceeded | Number of imported license servers in database exceeds the license limit. | Perpetual Subscription Test | Switching to read-only mode | Load the license with higher license server limit. Remove some imported license servers. |