...
- Describe the problem as completely as possible.
- Pack and send us the following items:
- The License Statistics log directory, which is located in your License Statistics installation directory.
- The License Statistics configuration file (xflicstat.cfg) located in your License Statistics installation directory.
- The license file served by an affected license server.
- Depending on the type of problem you are reporting, additional information may be helpful:
- UI issues: Attach any screenshots that contain URL and browser information.
- Data migration issues: Request access to the X-Formation Upload Portal where you can upload your database to help us reproduce your problem. (Note that it is important to create the database dump using the scripts described in Backing up and restoring the database.)
- Import log issues: Attach the import log.
...