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You can access all License Statistics data for all monitored applications from an online, easy-to-use UI.
What do I do if I see that the status of my license server is "Down", "Unknown" or "Internal Error"?Anchor bad status bad status
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The license server status that appears as "Down", "Unknown" or "Internal Error" indicates that the monitored license server is unable to gather proper usage data (see License Servers for more status-specific information).
Therefore, when the status of your license server is other than "Up", you should review the information stored in the License Statistics error log (to access it, select the Error Log tab from the Administration page). The error log reports connectivity or password-related issues and other problems that may affect functioning of your license server. When, after reading the messages and trying to investigate the problem on your own you're still having trouble with your license server, please contact X-Formation support for further assistance.
Note: License Statistics allows you to subscribe to email alerts for servers that are unable to collect proper usage data, so you may want to receive such notifications to avoid similar problems in the future.
Running an SQL query on the License Statistics databaseAnchor sql query sql query
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| sql query |
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