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How

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do I prevent loading multiple license files by a single instance of a license server?

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loading multiple license files loading multiple license files

To prevent the license server from loading multiple license files, you should embed an ID string into the COMMENT field against each feature in a single license file. This way, all features in one file will then have the same ID, but each license file will have a different id; therefore, if a license file is remade, it will be assigned a new ID.

With LmxServerStartup override function, we will validate all of the license features of the server to make sure they all have the same ID which will prevent a user from using multiple license file with a single instance of the server and also from copying feature lines from one license file to another.

How are files protected by client store are stored?

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client store client store

Client store is one of the methods used by LM-X to protect your application. Client store uses secure store by supplying a means of storing user content more securely. The default locations where the files are stored differ depending on an operating system. There is no way of removing all files, but you can delete individual pieces of content stored using LM-X API.

Please note that determining whether a file is corrupted is impossible.

See Client store for more information.

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How do I renew my software?

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renew software renew software

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How do I renew my software? 

There is no need to contact us regarding your software renewal. When your X-Formation software product is nearing expiration, we'll send you an automatically generated email with a Proforma invoice for license renewal.

• For 60-day payment terms, the renewal invoice will be sent to you 90 days prior to the software expiration date.
• For 30-day payment terms, the renewal invoice will be sent to you 60 days prior to the software expiration date.

If you require your Purchase Order number to be included in the invoice, you can add it using the form at http://www.x-formation.com/sa/set-po-number.html. You will need your activation key and quote/Proforma number to complete this form. For your convenience, your emailed quote includes a personalized link that automatically fills in your activation key and quote/Proforma number on this form.

Please note that X-Formation's invoicing system is completely automated; therefore, if you require a different method of invoicing other than the automatic Proforma invoice or require a printed invoice, a fee of 50 EUR will be charged for administrating the invoice.

Why should I renew my software maintenance?

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maintenance maintenance

There are many important benefits to keeping your X-Formation software maintenance up to date.

All perpetual licenses include 1 year of updates and support (any licenses purchased after the original purchase are added to your current maintenance plan). After the first year, maintenance is available for just 25% of the current, regular (non-discounted) price. This is a significant savings over allowing maintenance to lapse and then repurchasing the software at a later date.

Renewing your software maintenance gives you continued access to the best product support in the industry, which includes:

• Prompt responses to your technical problems by phone or email.
• Participation in Customer Driven Development.
• Access to your existing license files using License Activation Center.

Most importantly, you’ll continue to have uninterrupted access to new versions of the software as they’re released. We’re constantly improving our products, based directly on feedback from customers like you, so you won’t want to miss out on our upcoming releases. (Note that your maintenance must be up to date to purchase any add-on software product.)

LM-X UI and demo do not work with Chrome version 42 and later

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As of Chrome version 42, NPAPI is disabled by default. If LM-X online demo or UI do not work with your Chrome version 42 and later browser, you probably need to enable the NPAPI plug-in, as recommended by Java online help resources.

To enable NPAPI:

1. Type "chrome://flags/#enable-npapi" into your Chrome browser bar.
2. Click the Enable link for the Enable NPAPI configuration option.
3. Click the Relaunch button at the bottom of your configuration page.

We use custom hardware and can access the serial number information from this equipment. Is there a way to lock LM-X licenses to this hardware device?

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equipment equipment

You can lock LM-X to your hardware device by specifying a custom hostid and using the LMX_HOSTID_CUSTOM hostid type together with LMX_Hostid or LMX_HostidSimple to retrieve the LM-X hostid. For this to work, you must write a custom hostid callback function as shown in the hostid example that comes with LM-X, and then register this function using:

LMX_SetOption(LmxHandle, LMX_OPT_CUSTOM_HOSTID_FUNCTION, (LMX_OPTION) MyHostid);

After registering the custom callback function, LMX_Hostid and LMX_HostidSimple will call the function and retrieve the LM-X hostid. Note that the LM-X Config Tool and LM-X End-user Utility will not print out custom hostids. To let users send back custom hostids, you must make your own hostid utility and send it to users.