...
A continuous, uninterrupted license server connection is essential to successfully monitor your licenses and it is important to know when License Statistics is unable to gather usage data for a given license server. An Administrator or a User that responsible for a given license server can subscribe to receive such email alerts to gain insight into the status of monitored license servers. Each such notification indicates a potential data loss event and informs that actions should be taken to maintain license server connectivity.
...
- In the License Server Events area of the Email Subscriptions tab, select either the "Subscribe to all" checkbox to receive notifications for all license servers and click Save to confirm your selection, or select a license server of your choice from the Unsubscribed License Servers grid using the Add button. You can also drag and drop a server of your choice from one grid to another.
To specify how often you want to receive notifications, select the time interval from the drop-down list next to the "Subscribe to all" checkbox or set the desired time interval using the Edit icon in the Subscribed License Servers grid.
Note: You can subscribe to receive email alerts only for realtime, visible license servers.
If the "Subscribe to all" box is unchecked, all license servers listed on this page are divided into a Subscribed License Servers grid and an Unsubscribed License Servers grid, as shown below.
Note that if you select the "Subscribe to all" option, you will also receive notifications for all newly added license servers. If you choose to add license servers manually, you will receive notifications only when a specified license server or servers are unable to deliver proper usage data, and the newly added license servers will appear on the Unsubscribed License Servers grid. - You will receive an email alert when any subscribed and monitored license server cannot gather data. Such email alert will be sent for every subscribed license server that fails to deliver usage data, each time when the status of this server is one of the following: "Down", "Unknown" or "Internal Error".
An electronic mail notification system periodically scans for a license server with "Down", "Unknown", or "Internal Error" status, and when it detects such server, it sends an email notification for every License Statistics user subscribed to receive alerts for this this server. Each notification is sent only once, unless the license server status changes. A notification will be resent under the following circumstances:
- When the status of the license server status is floating between "Up" and one of the following statuses: "Down", "Unknown" or "Internal Error".
- When the status of the license server status is changing between one status indicating that a license server is unable to deliver usage data and another (i.e. from "Down" to "Unknown", from "Internal Error" to "Down" and so on).
- When a license server that has "Down", "Unknown" or "Internal Error" status becomes visible to the user.
- When the "Repeat every" option was selected and the same license servers have the same status, i.e. "Down", "Unknown", or "Internal Error" after the entire interval has passed.
...