The information on this page refers to License Statistics 6.16 and newer, which improved License Statistics event alerts to include two options for exceeding license threshold and exceeding user/host/harvesting agent limits. If you are using a version previous to v6.16, see documentation for previous versions. |
License Statistics accounts can subscribe to receive email alerts about events that occur for servers and features being monitored by going to Email Subscriptions under your logged-in username, shown in the upper right corner of the application window.
You can subscribe to receive notifications for the following:
Note that a License Statistics administrator must first enable email notifications as described in Configuring email in order for accounts to receive email notifications for events.
You must set an email address in order to receive email alerts. To set or change the email address at which to receive email alerts, use the Account Settings tab, also located under your logged-in username.
License Statistics alerts are available for administrative accounts only. These alert options are not visible for other accounts.
License Statistics event alerts include:
To subscribe to alerts for License Statistics events, toggle on the desired options in the License Statistics Events tab of the Email Subscriptions page.
The License Statistics Events options are detailed below.
This alert is available for administrative accounts only. This alert option is not visible for other accounts.
To receive email alerts when the License Statistics license is nearing expiration:
With this alert toggled on, you will receive an email alert once per the following intervals:
If the alert cannot be sent on the first day of the interval (due to problems communicating with the mail server or the mail server being down), additional alerts will be attempted during that interval until the alert is successful and/or the interval has passed. After an alert is sent successfully, another alert will not be sent until the next interval is reached. If an entire interval passes without an alert being sent successfully, no further alerts for that interval will be attempted.
These alerts are available for administrative accounts only. These alert options are not visible for other accounts.
To receive email alerts when usage initially increases:
With this alert toggled on, you will receive an email alert when usage initially increases:
When usage remains within one of these ranges, an additional alert will be sent only once per month. For example, if your usage increases from 75% to 82% on October 10, a notification is sent on that day. Then, if on October 20 the usage increases to 91%, another alert will be sent on that day. If the usage stays between 91% and 95%, another notification will not be sent until November 10 (one month after the initial notification) and once a month thereafter until the next threshold of 96% is reached. As soon as the usage increases to 96% or higher, an alert will be sent out on that day.
This alert is available for administrative accounts only. This alert option is not visible for other accounts.
High Performance Computing (HPC) licenses do not have a limit on number of hosts that can be monitored; otherwise, the host limit is 125% of the user limit.
To receive email alerts when the user/host/harvesting agent limit is exceeded:
With this alert toggled on, you will receive an email alert when the limit for the number of users/hosts that License Statistics can monitor (based on your License Statistics license) is exceeded.
When the limit for the number of users/hosts that License Statistics can monitor is exceeded, the data collection is skipped to avoid license over-usage and is permanently lost. This notification is sent only the first time it occurs in the day, even if the overage occurs subsequently in that day.
You can either disable some license servers to lower the amount of monitored users/hosts or, if the User/host/harvesting agent limit is frequently exceeded, consider upgrading the license to allow for a greater number of users/hosts to be monitored.
In addition, a report of occurrences when the user/host/harvesting agent limit was exceeded one or more times will be sent. This report is sent only once for the previous day's occurrences. The report contains:
Further details on the occurrences (such as dates for each occurrence) can be found in the Event Log.
This alert is available for administrative accounts only. This alert option is not visible for other accounts.
To receive email alerts when an unsupported Agent version attempts a connection to License Statistics:
With this alert toggled on, you will receive an email alert:
1. On the first occurrence per user (newly subscribed user or new License Statistics installation)
2. After midnight each day, if there are any outdated agents
3. After a License Statistics update, if there are any outdated agents
The license server status that appears as "Down", "Unknown" or "Internal Error" indicates that the monitored license server is unable to gather proper usage data.
A continuous, uninterrupted license server connection is essential to successfully monitor your licenses and it is important to know when License Statistics is unable to gather usage data for a given license server. An administrator or an account responsible for a given license server can subscribe to receive such email alerts to gain insight into the status of monitored license servers. Each such notification indicates a potential data loss event and informs that actions should be taken to maintain license server connectivity.
Note: You can subscribe to receive email alerts only for visible license servers with remote monitoring configured.
To receive email alerts when a license server is unable to deliver proper usage data:
Note:
After subscribing to license server events, you will receive an email alert when any subscribed and monitored license server cannot gather data. An electronic mail notification system periodically scans for a license server with "Down," "Unknown," or "Internal Error" status, and when it detects such a server, it sends an email notification for every License Statistics account subscribed to receive alerts for the server.
Each notification is sent only once, unless the license server status changes. A notification will be resent under the following circumstances:
When a license server remains unable to gather proper usage data for a longer time, the notification will not be resent.
To receive email alerts for features that exceed a specified utilization percentage:
Note: Notification is send every time the utilization increases from below the threshold to the value above it.
To receive email alerts when a feature is nearing its expiration date:
Note: You cannot add multiple subscriptions for the same feature. You need to remove the existing subscription before adding a new one.
Grids and panels in the Email Subscriptions page may be disabled because:
To enable grids and panels, add at least one license server for which you want to receive notifications.