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When usage remains within one of these ranges, an additional alert will be sent only once per month. For example, if your usage increases from 75% to 82% on October 10, a notification is sent on that day. Then, if on October 20 the usage increases to 91%, another alert will be sent on that day. If the usage stays between 91% and 95%, another notification will not be sent until November 10 (one month after the initial notification) and once a month thereafter until the next threshold of 96% is reached. As soon as the usage increases to 96% or higher, an alert will be sent out on that day.

Receiving email alerts for license servers that

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are unable to gather proper usage data

The license server status that appears as "Down", "Unknown" or "Internal Error" indicates that the monitored license server is unable to gather proper usage data.

A continuous, uninterrupted license server connection is essential to successfully monitor your licenses . The license server status is "Down" and it is important to know when License Statistics is unable to gather the usage data for this a given license server. An Administrator or a User that is in charge of responsible for a given license server can subscribe to receive such email alerts to gain insight into the status of monitored license servers. Each such notification indicates a potential data loss event and informs that actions should be taken to maintain license server connectivity.

To receive email alerts when a license server goes downis unable to deliver proper usage data:

1. In the License Server Events area of the Email Subscriptions tab, select either the "Subscribe to all" checkbox to receive notifications for all license servers and click Save to confirm your selection, or select a license server of your choice from the Unsubscribed License Servers grid using the Add button. You can also drag and drop a server of your choice from one grid to another.
   To specify how often you want to receive notifications, select the time interval from the drop-down list next to the "Subscribe to all" checkbox or set the desired time interval using the Edit icon in the Subscribed License Servers grid.
   Note: You can subscribe to receive email alerts only for realtime, visible license servers.
   If the "Subscribe to all" box is unchecked, all license servers listed on this page are divided into a Subscribed License Servers grid and an Unsubscribed License Servers grid, as shown below.
    
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   Note that if you select the "Subscribe to all" option, you will also receive notifications for all newly added license servers. If you choose to add license servers manually, you will receive notifications only when a specified license server or servers go downare unable to deliver proper usage data, and the newly added license servers will appear on the Unsubscribed License Servers grid.
   
   
2. Click Save. You will receive an email alert when any subscribed and monitored license server goes downcannot gather data. Such email alert will be sent for every subscribed license server going down only oncethat fails to deliver usage data, each time when the status of this server is one of the following: "Down", "Unknown" or "Internal Error".

An electronic mail notification system periodically scans for a license server with "Down", "Unknown", or "Internal Error" status, and when it detects such server, it sends an email notification for every License Statistics user subscribed to receive alerts for this  server. Each notification is sent only once, unless the license server status changes. A notification will be resent under the following circumstances:

• When the license server status is floating between "Up" and one of the following statuses: "Down", "Unknown" or "Internal Error"
• When the license server status is changing between one status indicating that a license server is unable to deliver usage data and another (i.e. from "Down" to "Unknown", from "Internal Error" to "Down" and so on
  
• When a license server that has the "Down", "Unknown" or "Internal Error" status becomes visible for to the user
• When the "Repeat every" option was selected and the same license servers have the same status, i.e. "Down", "Unknown", or "Internal Error", after the specified time interval has elapsed.
  

When a license server remains unable to gather proper usage data for a longer a license server has "Down" status for a longer period of time, the notification will not be resent.

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