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A continuous, uninterrupted license server connection is essential to successfully monitor your licenses. The license server status is "Down" when License Statistics is unable to gather the needed data. The user responsible for a license server (i.e. an Administrator or a User) can subscribe to receive such email alerts to gain insight into the status of license servers. Each such notification indicates a data loss and informs that actions should be taken to maintain license server connectivity.
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- In the License Server Events area of the Email Subscriptions tab, select either the "Subscribe to all" checkbox or select a license server of your choice from the Unsubscribed License Servers grid using the Add button. You can also drag and drop a server of your choice from one grid to another.
Note: You can subscribe to receive email alerts only for realtime, visible license servers.
If the "Subscribe to all" box is unchecked, all license servers listed on this page are divided into a Subscribed License Servers grid and an Unsubscribed License Servers grid, as shown below.
Note that if you select the "Subscribe to all" option, you will also receive notifications for all newly added license servers for the current user. If you choose to add license servers manually, you will receive notifications only when a specified license server or servers go down, and the newly added license servers will appear on the Unsubscribed License Servers grid. - Click Save. You will receive an email alert when any subscribed and monitored license server goes down. Such email alert will be sent for every unsubscribed license server going down only once, each time when the status of this server is "Down".
An electronic mail notification system periodically scans for license servers that have "Down" status, and when it detects such server, it sends an email notification for every License Statistics user subscribed to receive alerts for this license server. Each notification is sent only once, unless the license server status changes. A notification will be resent under the following circumstances:
- When the license server status is floating between "Up" and "Down", and the "Down" status is discovered
- When a license server that has the "Down" status becomes visible for the user.
When a license server has the "Down" status for a longer period of time, the notification will be sent only once and will not be resent.
Receiving email alerts for feature utilization
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